“For customer-facing technicians, every disruption is a problem. Our Signature support team gives us a very tight handshake with Salesforce. It makes it possible to support our business and really makes our lives easier.”
"Salesforce helps us collaborate and streamline communication internally so we can be more efficient. It enables us to capture customer feedback in a way that can improve our business and satisfy our customers."
“We’re becoming a subscription business, and keeping customers engaged is more important than ever before, Salesforce is helping us become a customer company—allowing us to connect with customers and collaborate with employees in real time.”
"App Cloud helps us offer the kind of service that — like great design — never goes out of style."
“There’s a lot more competition online than there was in the early days of our business, so it’s more important than ever that we build close connections with all of our customers. We need to customize every communication and interaction. And we’re offering more personalized services—like helping customers design their spaces—to build loyalty and differentiate ourselves from other furniture providers.”
"Giving cars a personality, just like people, is something incredibly worthwhile."
"We’ve found a partner in innovation with Salesforce."
“Our relationship with Salesforce is quite broad.”
“Chatter lets us capture data from many sources and plug it into real-time dialogue with customers.”
"Salesforce is a platform for all of our Global Corporate Payments employees to communicate, react in real time, and solve customer problems."
“American Express is a company that has always been grounded in creating great customer experiences.”
“American Express wants to take service into the 21st century by redefining what it means.”
"Salesforce helps us deepen the potential for long-term relationships with our customers."
"With the Salesforce1 Mobile App, it took us less than 15 minutes to build, test, and deploy the business critical custom publisher action."
“We were so impressed with the ease and speed of building apps with App Cloud that we chose it as our platform for the future.”