"Sage CRM works very well in a call center environment with its computer telephony integration. Now when a customer calls, a screen will pop up immediately showcasing the customer’s choice of phone menu. In this way, a customer’s concerns can be addressed more accurately and efficiently."

"Being able to apply process improvement to document and email templates linked to workflows, where appropriate, will reduce duplication and inefficiency and increased file capacity for professional staff and mean significant changes in the way people work."