20 Resource One Testimonials

“Over the years, our IT systems have grown really complex, with people working from the road and on Blackberries, a separate server for point-of-sale, and offices in two locations. All of this needs to work as one system. Resource One is the third IT company we’ve used, so it is with some perspective that I am able to say that they are extremely responsive and reliable. Most problems are solved immediately with a phone call. Bigger problems, requiring that a technician to come to our winery, are dealt with appropriately – either same day if our system is crippled or a little longer if the problem is only a high frustration. And they find us great deals on equipment and licenses, thereby saving us huge amounts of time. I can recommend them to others in our industry without hesitation.”

“Without a dedicated IT person in the office, problems with our work stations or server would be a major disruption to our daily business. When there is a problem, fixing it is nearly a hands-off process for the chamber thanks to Resource One. Not only have they provided excellent customer service, they have also provided educational opportunities for the local business community. Nearly 40 local business owners attended a free Windows 7 orientation workshop put on by Resource One. The Hillsboro Chamber of Commerce is happy to have them as members and recommend them for all of your IT needs.”

“Willakenzie Estate Winery has been a customer of Resource One for over 10 years. Although we are a small business, we have a fairly complex computer network to manage and Resource One has provided the level of service and sophistication we require. Particularly important to us is the 24/7 service provided by Resource One. The network can never go down and they have done a good job keeping it that way.”

“Resource One has been our “in-house” IT Manager for over 5 years now and they have been a key player in our growth of the Pastini Restaurants. They have been a valued partner in the design, implementation and maintenance of our systems. Resource One personnel are very timely in their response to our needs and innovative in solving our IT problems – they are someone you need in your corner to succeed.”

“We are completely satisfied with our experience with Resource One. We have had other IT service providers in the past, and at times none at all. The ease of doing business with ROI is the best part. Whenever we have a problem, we know we can call or email, and someone will be right on it. Not only do they fix things, but they educate us along the way. We are never talked down to or made to feel that we are to blame for a problem or issue with our computers or server. We feel like valued customers at all times. And, we’ve experienced less downtime and faster repairs.”

“I’m not an expert in the computer area…but I am an expert in the area of companies that sell you the moon and then disappear. Resource One is a first rate company. They do what they say they will do, when they say they will do it.”

“Quality Production Limited is a mid-sized manufacturing company and our IT infrastructure is the backbone of our organization. Currently we have four servers, over fifty workstations, multiple remote connections, a Blackberry server, and various pieces of networked manufacturing equipment. The complexity of our system and the number of users had outgrown our previous provider. We contracted Resource One to help get our network back under control. Resource One’s fast service, 24-hour remote monitoring and weekly visits keep all of our systems running smoothly. When there is a problem, Resource One is here immediately to solve it and get us back up and running. Turning over all our IT requirements to Resource One is one of the best decisions I made.”

“We at Legend Homes feel that Resource One is part of our family. It’s not just that they have provided our IT support for over 10 years, but also the exceptional service provided that makes them a valued contributor to our business. Each decision has been made as if our business were their own personal business, each project has been approached as if the outcome truly mattered no matter how small the request, and it’s all done in a prompt, friendly, and fun-loving manner.”

“The past 5 years, Resource One, Inc. has allowed me to single-handedly manage the IT infrastructure of the nation’s largest Retirement Community Builder, Colson & Colson General Contractor, Inc. When an issue requires elevation, or if I just need an extra hand or two, they are right there, an email or phone call away, and I never feel like I have to micro-manage them…once they take the reins I know the resolution will be swift and minimally intrusive to the end user. We have projects in almost every time zone around the world, so my support window is 24 hours, and ROI is crucial for a quick response to a Manager or Assistant with a problem affecting workflow on a 20 million dollar project. I’ve tried other local solutions, but they collectively fall flat… Resource One and their Managed Services have allowed me to boast minimal downtime, seamlessly adapt to new technologies, and to succeed as an “Army of One,” as well as keeping our job costs low and IT availability high in these days of a struggling economy, allowing us to continue our operations where similar businesses have failed.”

“Over two years ago, we selected Resource One for our IT support requirements for several reasons. The level of collective expertise of computers and networking among their engineers is very high. They are available for immediate support whenever urgent problems arise regardless of the day or time. As technology advances, they guide our IT growth to ensure we operate as efficiently and cost effectively as possible. Resource One repeatedly provides us with outstanding technical support, and always strives to educate us about the operation and maintenance of our systems. I wholeheartedly recommend Resource One to any organization seeking a proactive and professional IT support team.”

“We at Westside drywall developed our business off a handshake and a hand written proposal – as technology evolved we concentrated on sharpening our skills on the trades we provide. With the help of Resource One we have been able to offer better services and more timely communication. Their staff is very knowledgeable about cutting-edge materials that we couldn’t even scratch the surface on, with updating software, remote support, updating licensing, networking systems and just as simple as calling them and getting suggestions on improvements. Resource One gets our utmost respect and highest recommendations.”

“By partnering with Resource One we have been able to leverage their IT expertise and concentrate on what we do best – making and selling wine. They have provided top notch service and support from day one and are always just an email or phone call away. Their knowledgeable technicians walked us through an extremely complicated network upgrade and transition with almost no downtime on our system. In short, our network and work environment have been immensely streamlined and are much more productive than ever. I can emphatically recommend Resource One to anyone in our industry looking for an IT partner.”

“Resource One has been a valued business partner for more than 4 years. Their attention to detail and seamless support has allowed us to focus on our business. They have been able to implement new systems & platforms over the years that have made our job easier and more efficient, thereby making us a stronger company.”

“McKanna Bishop Joffe & Arms, LLP could not be more pleased with the prompt, thorough and efficient service we receive from Resource One, Inc. We are a relatively small law office and we work for clients that cannot afford to pay for a lot of fancy overhead costs. We are delighted to have found a company that handles every computer problem we can throw at them with speed and little to no interruption in our regular workday. We’re lawyers, not computer whizzes. The great folks at Resource One let us do what we do best and they take care of all our computer needs, working mostly in the background, practically unnoticed by us. We’re extremely pleased to have found this company.”

“La Salle has had the pleasure of working with Resource One for over nine years under a Professional Services Agreement contract. Resource One has proven to be a reliable, cost-conscious partner in helping us maximize our investment in technology. I would highly recommend Resource One for any organization interested in outsourcing some or all of their IT Management needs.”