“When I joined Radisson Hotel Group, there was no master data management solution. All of our data was siloed across multiple different systems, and each system was managed by a different master data application, which created inconsistency."
"Data is an organization’s most valuable asset, but it is frequently underutilized. Any business transformation must be built on a strong data foundation. That starts with accurate, accessible, complete, and connected data. With the right data in place, organizations can make business decisions based on insights by applying analytics, artificial intelligence (AI) and machine learning (ML).”
"We had a big acquisition with Allergan. When that acquisition happened, we were ready. We were able to give so many synergies back to our business, and we were able to seamlessly integrate. And it's all thanks to having a very robust MDM platform."
"It would be impossible to deliver on our personalization at scale initiative with a legacy MDM system. Reltio Connected Customer 360 provides us with a mission-critical customer data foundation. It powers our Customer Data Platform with connected customer data for precise targeting and personalized customer journeys. Our vision is to power all our enterprise systems with not just a global customer ID, but customer profiles enriched with transactions, interactions and relationship information. "
“The Reltio platform has enabled us to provide data quality at the source in every connected system—in real time. It supports our business operations, improves customer experience, increases our efficiency, and drives revenue growth.”
"We were attracted to a true cloud-native, fully-managed SaaS solution to lower our infrastructure costs and increase our agility to deliver business value."
“Our customers are extremely busy. They require solutions that provide accurate information when they need it. Reltio allows us to operate at the speed of business so we can help our customers make decisions to grow and scale their operations."
"Our relationship with Reltio is excellent. It’s no exaggeration to say that in my 20 years in the insurance IT space, this is the best vendor relationship that I’ve been a party to."
“The Reltio Integration Hub was integral in helping us connect accurate and trusted data 3X faster than alternative solutions while still enriching data and lowering costs by about $100,000.”
“It’s absolutely clear that without this connected data, it would be really difficult to provide this connected experience."
"Reltio plays a big part in driving our transformation to achieve customer and patient centricity."
“We were promising three things: we were going to get better performance, the environment was going to become more stable. And we’re going to be spending about 80% of our time talking about innovation and 20% of our time doing the operations work. So that was what we had promised. And the nice thing is that it has essentially come to fruition.”
“Now we have a clean list of our customers, which helps our sales and business development teams to have better visibility including their revenue, our contracts. So they can have better negotiations with those customers.”
“Our billing system had no sense of person. If the person for 15 accounts was overseeing 30 sites, that person was in the system 45 times from the billing perspective. When it went into Reltio, it would go in as 45 separate crosswalks, get merged, and go to Salesforce as one clean person. Sales could see the person oversees 45 accounts and sites, which was huge for them.”
"We had a lot of issues with the legacy [MDM platform] and its usability. It took an hour to do just one record. Data moves slowly and the latency of data is a constant complaint from our users."