117 QuickBooks Commerce Testimonials

“We’re experiencing explosive growth, and managing that growth – in terms of technology, infrastructure, and production-planning is tough. For example, we have multiple physical warehouses in different locations globally, and coordinating all that is not easy. Anyone in this business can attest to the challenges of overseas production, quality control, keeping customers happy, and innovating all the time.”

"When you’re both an artist and a business woman at the same time, you don’t have to sacrifice one for the other thanks to really good systems like TradeGecko."

"Michael can look into the future better than anyone I’ve ever met. Some people call it luck, but I think Michael has a very good sense of when to do what. There’s no set template. You can’t go and buy the playbook."

"TradeGecko has formed the heartbeat of our business, allowing us to manage the end-to-end supply chain across our 5 global warehouses."

"We had already decided on Shopify for our eCommerce platform and Xero for our backend accounting solution. We were looking for that piece in the middle to secure these ‘two-ends."

"You know, you're always going to be afraid but what happens is you keep getting up in the morning, showing up for work, because there's a passion within you."

"It’s not about one person being the rule-maker tastemaker, that’s not how people are shopping anymore. Women are discovering beauty products through their friends, full stop.”

"We didn’t have this notion of 'radical transparency' straight out of the gate. It emerged from helping customers understand who we were and why we were doing things in a certain way. So, we thought we’ve got nothing to hide. Why don’t we just tell people exactly what it costs us to make, which was sort of a radical idea. From our perspective, it was like, ‘Hey, people are mature enough. People understand that you have to make a profit, so why don’t we just tell them."

"We consider ourselves a tech company first. We've created software that lets us know exactly where our raw materials and mattress components are and how to forecast what and when to build. If the UPS truck is delayed, we can reach out to the customer and say, ‘Hey, we've been tracking your order and noticed something has gone awry.’ If you've bought a mattress, instead of having to find your order number, our customer-care expert knows who you are without even asking.”

"It was this moment of panic, but also a great opportunity for us to provide awesome customer service and write personalized emails to apologize That really set the tone for how we would run customer service."

"TradeGecko is especially useful for our wholesale business. The B2B eCommerce Store is super easy to use and gives our retailers access to create orders anytime."

"The B2B Store has saved us countless hours in order processing – and now it’s even better with more control over brand aesthetic and presentation."

"TradeGecko’s Mobile app gives us a competitive edge by allowing real time inventory, sales reports and product catalogs at the touch of a button."

"It’s all about the team behind you, not just the staff you work with but the integration partners, like Shopify, TradeGecko and StarShipIT – they’re also part of your team. When you get that right, then life gets a lot easier as it frees you up to focus on a lot of other things in the business."

“Some told us our juice was too expensive, its shelf-life was too short and the brand was a bit out there. But consumers were telling us it was the best juice they'd ever tasted, that they loved the brand.”