80 Qmatic Testimonials

"We realized that without better tools, our franchisees could not generate adequate quality and add value."

“Capitec Bank has grown considerably since its launch in 2001-largely because of its low fee structure and quick, no-fuss service. We’re able to offer this because our processes occur in real time and there is no back office that reduces our over-head. This benefit is directly transferred to our customers in the form of lower fees."

“The volume of visitors to the center fluctuates wildly, and creating an orderly queuing environment that enabled people to see where they were ‘in the system’ was difficult.”

"The process was simple, and Qmatic was very helpful. They worked closely with us to understand our needs and advise us of the best way to configure the system to meet those needs. Whenever there was a problem or limitation in the system, they would take that away to work out a suitable solution that would work for us within the constraints of the overall system configuration."

“Qmatic has released staff time from sending our manual appointment letters to a quick, efficient service which allows the parent to receive the appointment in minutes of it being sent. Parents can contact us quickly if they can not attend and it is easy to rebook and confirm appointments.”

"We came up with the idea that the screens could have cheerfully colored images in addition to regular numbers. We explored options from several companies, and Hansab was ready to offer such a solution. The queuing system with pictures is especially nice and playful for younger children. It makes the waiting time more exciting and helps divert attention away from the pain. We are very happy with this result."

“Seeing the Qmatic solution come to life and allowing coaches to schedule Healthy Athlete appointments for the first time at a Special Olympics USA Games was amazing. This was a game-changer for the athlete experience, and we are incredibly grateful for the entire team at Qmatic and the prep work with all the other partners to help this come to life. It took a village, but we wouldn’t have been successful without Qmatic.”

"The implementation of Qmatic for our appointment management has lightened my team's workload, freeing up time for higher-value tasks. The possibility of having a permanent 360° view of the available slots and of the planning is much more comfortable in day-to-day contact with our clients. Our staff say it changed their lives, and they don't fear peak periods the same way they did before."