"The big difference with Promys is, in addition to the traditional PSA help desk and service management functionality, Promys was designed to be strong across the entire business process including forecasting, real-time project costing, equipment handling, and reporting/analytics, which is critical to allow our customers to continue to grow profitably."

"RYCOM has a well deserved reputation for outstanding customer service, but our rapid growth was really starting to push the limits of our disconnected business software systems and spreadsheets. Our managers were wasting a lot of time compiling and verifying forecasts, project profitability and utilization information and that information was …