“With our teams spread out across the globe, you lose a direct line of sight to see how everyone is doing. It becomes more difficult to capture things like how people are spending their time, the utilization rate, which tasks are taking the longest, et cetera. So, we needed good data to help us understand those things, At the same time, we needed to ensure everyone was working the same way so that we had a consistent way of working across the company. The PSA solution’s integration with Jira and Salesforce gives us a home base that ties everything together, resulting in better resource management for our internal team, and a better customer experience for our clients.”