"When you listen to calls, you have to know what you are looking for—this can be learned through practice. However, thanks to speech analytics and collaboration with the people from MyForce and Phonexia, I have learned how to search for information more effectively. A few years back, I would have …

"We have been selling Phonexia products in the Asian market for over 3 years now, and we can clearly say that Phonexia products are by far the best ones in the global market. We have encountered some local and global competitors, but we can easily push them off the table …