Phonexia is an innovative Czech software company founded in 2006 with a vision to unlock voice potential through voice biometrics and speech recognition technologies. Leveraging its close relationship with a renowned speech research group at the Brno University of Technology, Phonexia is transforming the latest scientific breakthroughs into the everyday reality of highly accurate, state-of-the-art technologies powered by deep neural networks.
"Thanks to voice analysis technology, we have a complete overview of what happens in contact center calls. We can find out why the client called, and whether we properly solved their request and offered them a new product where appropriate. We know whether the client was satisfied or disliked something. We can determine all of these for 100% of the made calls."
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