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Capacity

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Read 57 Capacity reviews and testimonials from customers, explore 54 case studies and customer success stories, and watch 10 customer videos to see why companies chose Capacity as their AI Voice Agents

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 57 Testimonials View
  • 54 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4134 reference ratings
4.8/5.0 (4134)

57Testimonials

  • "SmartAction has helped us solve the problems we were tasked with: improve efficiency and enhance the customer experience."

    Cristy Mestre Quintero Director of Operations

  • “CX-focused organizations understand there is only one chance to make a first impression. INI’s Interactive Speech Attendant, powered by LumenVox, enables companies to realize the best caller experience with a …

    Danette Craig President

  • “Our folks are always on the go. Having ‘Annie’ on MS Teams gives loan originators the freedom to ask questions in the moment, rather than capturing takeaways or following up …

    Erika Savidge Business Process Optimization Manager
56 more testimonials currently locked

54 Case Studies

  • Major Home Insurance & Warranty Provider Reduces Operating Expenses by 47%

  • V.I.P. Mortgage automates onboarding and underwriting with AI

    Dana Haselip Sales Support Manager

  • Purchasing Power Achieves 17% Improvement in NPS with AI-Powered Virtual Agent

    Tiffany Anderson Director, CX Process/Initiatives
53 more case studies currently locked

10 Customer Videos

  • Learn About How SmartAction Delivered the 'Total Solution' For Fidelity Communications
    Play Video
    John Walburn Vice President Of Customer Care
  • PRMG - Customer Success Story (Kevin Peranio - Chief Lending Officer and Partner)
    Play Video
    Kevin Peranio Chief Lending Officer and Partner
  • AAA - Customer Success Story (Joe McLaughlin - Vice President Of Operations & Technology)
    Play Video
    Joe McLaughli Vice President Of Operations & Technology
9 more videos currently locked

Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 57 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 54 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 10 businesses chose Capacity.

FeaturedCustomers has 1,929,682+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.