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Read 57 Capacity reviews and testimonials from customers, explore 65 case studies and customer success stories, and watch 10 customer videos to see why companies chose Capacity as their Help Desk Software

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 57 Testimonials View
  • 65 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4205 reference ratings
4.8/5.0 (4205)

57Testimonials

  • "SmartAction has helped us solve the problems we were tasked with: improve efficiency and enhance the customer experience."

    Cristy Mestre Quintero Director of Operations

  • “Seeing the power of automation and the benefits of real-time insights, PacSun’s team has formed a close partnership with the Capacity Customer Success team to develop quarterly plans on undertaking …

    Shirley Gao Chief Information Officer

  • "AI and big data will likely further improve healthcare by anticipating the needs of patients and providers and offering resources that maximize the experience."

    Kelvin Liang EMT and Physician Facilitator
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65 Case Studies

  • Johnsonville unlocks insights across 45 countries with Capacity

  • Electrolux - Customer Case Study

  • Newell Brands Offers Support Where it Matters the Most

64 more case studies currently locked

10 Customer Videos

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Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 57 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 65 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 10 businesses chose Capacity.

FeaturedCustomers has 2,056,155+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.