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Read 32 Capacity reviews and testimonials from customers, explore 28 case studies and customer success stories, and watch 6 customer videos to see why companies chose Capacity as their

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 32 Testimonials View
  • 28 Case Studies View
  • 6 Customer Videos View
Customer Rating Review Score based on 2041 reference ratings
4.8/5.0 (2041)

32Testimonials

  • “It can be kind of scary to decide on a vendor, and our experience with Capacity is that they have absolutely been worth every penny.”

    Michael Dijak Director of Allied Recruiting

  • “Our knowledge base [became] the first stop for all information. I love the flexibility and customization that each department can add. It is a fantastic way to distribute information as …

    Melissa Holland Senior Membership Director

  • “We started a COVID-19 pilot with Capacity to get a feel for the experience and gauge our employee’s interest in using the tool. Once the team provided positive feedback and …

    Lara Rausch Vice President of Products and Training
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28 Case Studies

  • How Culligan Generated $650K in 60 Days with SMS Virtual Agents.

    Iqbal Brainch VP of Marketing

  • TMC saves 80 hours per event using AI and automation

    Tom Galucci SVP of Business Development

  • PepsiCo Saves 5000 Hours per Year with Answer Engine®

27 more case studies currently locked

6 Customer Videos

5 more videos currently locked

Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 32 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 28 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 6 businesses chose Capacity.

Explore answers to frequently asked questions about Capacity.

FeaturedCustomers has 1,907,669+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.