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Read 57 Capacity reviews and testimonials from customers, explore 65 case studies and customer success stories, and watch 10 customer videos to see why companies chose Capacity as their Help Desk Software

Capacity is the world’s first Work Automation Platform, powered by artificial intelligence, that automates support for your customers and employees.

The Capacity AI continuously learns from organizational knowledge and the interactions within your business to automate your helpdesk, processes, and decisions in real time.

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  • 57 Testimonials View
  • 65 Case Studies View
  • 10 Customer Videos View
Customer Rating Review Score based on 4278 reference ratings
4.8/5.0 (4278)

57Testimonials

  • "Writing software is a lot like writing an essay, but instead of grammar, you use syntax. Organization, flow, and readability are equally important in code as it is in writing …

    Chris Sims Cofounder, Board Member, and Instructor

  • “Our folks are always on the go. Having ‘Annie’ on MS Teams gives loan originators the freedom to ask questions in the moment, rather than capturing takeaways or following up …

    Erika Savidge Business Process Optimization Manager

  • “When we started our journey, we did extensive research into a variety of solutions that were available. We wanted the best AI technology available but also needed something that was …

    Electrolux
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65 Case Studies

  • Electrolux contains 60% of calls with SmartAction

  • PRMG deflects 950+ questions a week with Capacity

    Lara Rausch Vice President of Products and Training

  • Smartz Solutions boosts call categorization from 83% to above 90% with LumenVox

    James Guthrie Group MD
64 more case studies currently locked

10 Customer Videos

9 more videos currently locked

Additional Capacity Information & Resources

Read Capacity Reviews, Testimonials & Customer References from 57 real Capacity customers.

Browse Capacity Case Studies, Customer Success Stories, & Customer References from 65 businesses that use Capacity.

Watch Capacity Customer Videos to learn why 10 businesses chose Capacity.

FeaturedCustomers has 2,128,883+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.