"Understanding what we have done in the past and how far we have come from a data analytics standpoint, we are definitely getting our money’s worth today from Phocas. A lot of that speaks to how quickly salespeople have adopted it and the ability to streamline from three to six …

"We turned around a few customers and were able to flip some to better pricing levels. Perhaps more importantly, we have team members specifically assigned to work with these customers, which lets them know that we care about their business and is having an impact on retention."