“Replying to customers is the ultimate goal. When we have replied a huge number of people will either change or delete their original negative review.”
"After the Click & Collect service launched in 2017 and delivery in 2018, it was important to automate the promotion of these services and our physical point of sale network on the internet. We had been talking to Partoo for some time: The current crisis has reminded us of the importance of digital for all physical point of sale networks."