“Thanks to the analysis made by Partoo, we realise that the vast majority (65%) of our requests are linked to purchasing intentions, for example a request for availability in stock or the price of a toy It is therefore an opportunity for us to attract new customers and/or retain them. …
“We are working towards speaking more with our customers, our rating varies a lot depending on what they are discussing. Part of our customer experience mission is to start replying to customers more frequently and faster.”
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