"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased …

"Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Parature allowed us to properly grow our business by providing a more organized support system."

“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Even as our customer base has increased, we have not had to add staff . Average resolution times decreased by 80 percent."

"Parature changed the way we interact with our customers and internally within our teams (R&D, PM, etc). As a one-stop-shop for all Agent and Customer needs, Parature provides a 360-degree overview of all the support organization’s needs. It allows for a single unified database to work with customers, understand their …

"With the help of Parature’s software and services we have been able to analyze and focus on areas that were in much need of improvement and focus on organizational growth and meeting the growing expectations of our faculty, students & staff. Since the switch over to working directly with Parature …

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help …