Parature

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Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

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Customer Rating Review Scorebased on 3321 reference ratings
4.7/5.0 (3321)

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Featured Testimonials

  • "Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

    Joanne WoytekIV Program Manager, SEWP

  • "Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my stang budget low."

    Chris HendersonSenior Manager, Customer Service

  • "The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

    Bob BeckDirector of Professional
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Featured Case Studies

  • Buffalo Studios Delivers Winning Service To More Than 1 Million Daily Active Players

    Buffalo Studios

  • Empowering Government Agencies by Connecting Them to Top IT Products and Services

    Joanne WoytekIV Program Manager, SEWP

  • Teradici - Customer Case Study

    Stuart RobinsonDirector of Systems Engineering
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Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.

FeaturedCustomers has 1,819,449+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.