Parature

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Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

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Customer Rating Review Scorebased on 3437 reference ratings
4.7/5.0 (3437)

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Featured Testimonials

  • "Prior to Parature, we were spending about 75% of our time on customer support, and 25% of our time managing the actual process. Now, because of Parature we can spend 100% of our time on customer support."

    Mary Beth HunekeDirector of Support Services

  • “We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

    Peter FriedenbergIT Project Manager

  • "Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

    Anne Marie BitmanSenior Director of Customer Service
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Featured Case Studies

  • Empowering Government Agencies by Connecting Them to Top IT Products and Services

    Joanne WoytekIV Program Manager, SEWP

  • nTelos Wireless Connects with Its Growing Customer Base Across Phone and Web

    Peter FriedenbergIT Project Manager

  • Buffalo Studios Delivers Winning Service To More Than 1 Million Daily Active Players

    Buffalo Studios
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Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.

FeaturedCustomers has 1,856,415+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.