Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.
"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."
"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."
"Parature has helped us improve efficiencies."
Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.
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