Parature

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Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

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Customer Rating Review Scorebased on 3406 reference ratings
4.7/5.0 (3406)

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Featured Testimonials

  • "Parature allowed us to properly grow our business by providing a more organized support system."

    Tobias ToveraLead CSR, PlayFirst

  • "The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help us help our users."

    Instructional DesignerFAU

  • "Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect to their account."

    Jeff LegaspiCommunity Manager
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Featured Case Studies

  • Quark: Revolutionizing Publishing and Customer Care for the Next Generation

    Mark LawlerVP of IT and Customer Support

  • Teradici - Customer Case Study

    Stuart RobinsonDirector of Systems Engineering

  • Ask.com Responds to Customers with a Complement of Self-Service Convenience and Personalized Care

    Eric McKirdyCustomer Relations & Support Manager
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Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.

FeaturedCustomers has 1,847,292+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.