Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.
“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”
"With Parature, our support center has been able to take many different email addresses used by the organization and route them efficiently and improve response times. The online portal has …
"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That …
Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.
Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.
FeaturedCustomers has 2,123,473+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.
