Parature

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Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

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Customer Rating Review Scorebased on 3500 reference ratings
4.7/5.0 (3500)

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Featured Testimonials

  • "We want support to be as prompt as possible. If subscribers have a good experience, then they’ll continue playing with us. Out of more than five million subscribers, the number contacting support is well under one percent."

    David SchroederDirector of Customer Care

  • "Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

    Joanne WoytekIV Program Manager, SEWP

  • “Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

    Mark LawlerVP of IT and Customer Support
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Featured Case Studies

  • Teradici - Customer Case Study

    Stuart RobinsonDirector of Systems Engineering

  • Quark: Revolutionizing Publishing and Customer Care for the Next Generation

    Mark LawlerVP of IT and Customer Support

  • Leverate Boosts Client Service and Satisfaction Across More Channels

    Tamir SalmanCRM Specialist
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Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.

FeaturedCustomers has 1,879,165+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.