Parature

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Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

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Customer Rating Review Scorebased on 3321 reference ratings
4.7/5.0 (3321)

Featured Testimonials

  • "Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

  • "Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my stang budget low."

  • "The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

Featured Case Studies

  • Buffalo Studios Delivers Winning Service To More Than 1 Million Daily Active Players

  • Empowering Government Agencies by Connecting Them to Top IT Products and Services

  • Teradici - Customer Case Study

Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.