Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.
“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues to deliver very significant value to our business today."
"Parature has helped us improve efficiencies."
"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."
Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.
Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.
FeaturedCustomers has 1,832,653+ validated customer references
including reviews, case studies, success stories, customer stories,
testimonials and customer videos that will help you make better
software purchasing decisions.