Parature

Premium
Read 33 Parature reviews and testimonials from customers, explore 8 case studies and customer success stories, and watch customer videos to see why companies chose Parature as their Cloud Storage Solutions

Parature is the leading provider of cloud-based social and customer engagement solutions that empower organizations to deliver more efficient and effective customer service and support across more channels including social media. Parature flagship product, Parature Customer Service Software™, integrates a customer portal, intuitive self-service knowledgebase, a help desk ticketing application, and a host of robust business modules into a central, fully-customizable, web-based system that currently supports more than 70 million end users worldwide. Parature’s software-as-a-service (SaaS) delivery and integrated, intuitive design enables organizations to get up and running quickly without assistance from IT. Parature works in close support with you, the customer, to focus on key efficiency and productivity goals, all while dramatically improving your customer engagement and support processes.

Show more
Category:
  • 33TestimonialsView
  • 8Case StudiesView
  • No
    Videos Yet     Customer Videos
Customer Rating Review Scorebased on 3302 reference ratings
4.7/5.0 (3302)

More from Parature

Featured Testimonials

  • "Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

    Joanne WoytekIV Program Manager, SEWP

  • "Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

    Educational Institution (University)

  • "Parature has helped us improve efficiencies."

    State & Local Government
Load additional Testimonials

Featured Case Studies

  • Quark: Revolutionizing Publishing and Customer Care for the Next Generation

    Mark LawlerVP of IT and Customer Support

  • Empowering Government Agencies by Connecting Them to Top IT Products and Services

    Joanne WoytekIV Program Manager, SEWP

  • Profits Rise After Hitachi Data Systems Streamlines Sales Approval Workflow

    Hugh UjhazyEMEA/APAC DOC Director
Load additional Case Studies

Additional Parature Information & Resources

Read Parature Reviews, Testimonials & Customer References from 33 real Parature customers.

Browse Parature Case Studies, Customer Success Stories, & Customer References from 8 businesses that use Parature.

FeaturedCustomers has 1,816,832+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.