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16 Parature Case Studies

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  • Buffalo Studios cuts support tickets by 80% with Parature

  • Leverate boosts client satisfaction with 24/7 self-service support via Parature

    Tamir Salman CRM Specialist

  • Hitachi Data Systems boosts gross profit 7% and cuts audit prep from weeks to days with Parature

    Hugh Ujhazy EMEA/APAC DOC Director

  • Ask.com cuts ticket response time from 8 hours to 1.5 hours with Parature

    Eric McKirdy Customer Relations & Support Manager

  • Ask.com cuts support tickets by 60% and speeds responses 5x with Parature

  • Leverate boosts client support with Parature, reducing phone and email load and enabling 24/7 self-service

  • NASA SEWP tracks all help desk requests and went live with Parature in 5 weeks

    Joanne Woytek IV Program Manager, SEWP

  • NASA SEWP streamlines support in 5 weeks with Parature

  • Teradici achieves 895% ROI with Parature in 1.5 months

    Stuart Robinson Director of Systems Engineering

  • Teradici achieves 895% ROI and 1.5-month payback with Parature

  • Buffalo Studios cuts ticket submissions by 80% within days using Parature

    Buffalo Studios

  • Hitachi Data Systems boosts gross profit 7% and streamlines sales approvals with Parature

  • nTelos cuts customer care calls 20% and achieves ROI in under 3 months with Parature

    Peter Friedenberg IT Project Manager

  • nTelos cuts support calls by 20% and saves $160K/month with Parature

  • Quark Software doubles NPS and cuts support tickets 80% with Parature

    Mark Lawler VP of IT and Customer Support
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