33 Parature Testimonials

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues to deliver very significant value to our business today."

“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my stang budget low."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Our working processes and productivity have improved dramatically due to the optimization available within the system. Routing and TSAs aid the team to produce high quality and accurate work, which in turn, reduces the wait for our customers."

"We want support to be as prompt as possible. If subscribers have a good experience, then they’ll continue playing with us. Out of more than five million subscribers, the number contacting support is well under one percent."

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased without the same increase in reps."

"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help us help our users."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."