“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased …

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Our working processes and productivity have improved dramatically due to the optimization available within the system. Routing and TSAs aid the team to produce high quality and accurate work, which in turn, reduces the wait for our customers."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"Even as our customer base has increased, we have not had to add staff . Average resolution times decreased by 80 percent."

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

"Parature allowed us to properly grow our business by providing a more organized support system."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"We had other inferior software programs that were not customizable. We had no way of tracking, recording, analyzing or reporting correct information to our membership or Board of Directors. Since using Parature, we have flourished."

"The bottom line benefit is, Parature has allowed the school to grow in multiple areas without adding a lot of support overhead."