"Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days."

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"Parature has completely revolutionized the way we do business. It has enabled us to streamline our internal customer support operations, which has freed up time to focus our entire e orts on providing top-notch software to our home builders."

"The bottom line benefit is, Parature has allowed the school to grow in multiple areas without adding a lot of support overhead."

“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Prior to Parature, we were spending about 75% of our time on customer support, and 25% of our time managing the actual process. Now, because of Parature we can spend 100% of our time on customer support."

"Even as our customer base has increased, we have not had to add staff . Average resolution times decreased by 80 percent."

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

"With the help of Parature’s software and services we have been able to analyze and focus on areas that were in much need of improvement and focus on organizational growth and meeting the growing expectations of our faculty, students & staff. Since the switch over to working directly with Parature …

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"We had other inferior software programs that were not customizable. We had no way of tracking, recording, analyzing or reporting correct information to our membership or Board of Directors. Since using Parature, we have flourished."