"Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect …

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues …

"Parature allowed us to properly grow our business by providing a more organized support system."

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help …

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

“With the tools that Parature has been able to provide, we’ve been able to create deeper, more personal relationships with our players and dramatically improve customer satisfaction.”

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased …

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."