"Parature has helped us improve efficiencies."

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect …

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"With the help of Parature’s software and services we have been able to analyze and focus on areas that were in much need of improvement and focus on organizational growth and meeting the growing expectations of our faculty, students & staff. Since the switch over to working directly with Parature …

“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

"Prior to Parature, we were spending about 75% of our time on customer support, and 25% of our time managing the actual process. Now, because of Parature we can spend 100% of our time on customer support."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

“With the tools that Parature has been able to provide, we’ve been able to create deeper, more personal relationships with our players and dramatically improve customer satisfaction.”

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues …