"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help …

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"We had other inferior software programs that were not customizable. We had no way of tracking, recording, analyzing or reporting correct information to our membership or Board of Directors. Since using Parature, we have flourished."

“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Parature changed the way we interact with our customers and internally within our teams (R&D, PM, etc). As a one-stop-shop for all Agent and Customer needs, Parature provides a 360-degree overview of all the support organization’s needs. It allows for a single unified database to work with customers, understand their …

"Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect …

“With the tools that Parature has been able to provide, we’ve been able to create deeper, more personal relationships with our players and dramatically improve customer satisfaction.”

"Parature allowed us to properly grow our business by providing a more organized support system."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues …

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"Our working processes and productivity have improved dramatically due to the optimization available within the system. Routing and TSAs aid the team to produce high quality and accurate work, which in turn, reduces the wait for our customers."

"Parature has completely revolutionized the way we do business. It has enabled us to streamline our internal customer support operations, which has freed up time to focus our entire e orts on providing top-notch software to our home builders."