"With Parature, our support center has been able to take many different email addresses used by the organization and route them efficiently and improve response times. The online portal has been effective in reducing members’ needs to contact us [directly] and is growing in traffic."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"We want support to be as prompt as possible. If subscribers have a good experience, then they’ll continue playing with us. Out of more than five million subscribers, the number contacting support is well under one percent."

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

"Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"The bottom line benefit is, Parature has allowed the school to grow in multiple areas without adding a lot of support overhead."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Parature allowed us to properly grow our business by providing a more organized support system."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased …