“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

“With the tools that Parature has been able to provide, we’ve been able to create deeper, more personal relationships with our players and dramatically improve customer satisfaction.”

"We had other inferior software programs that were not customizable. We had no way of tracking, recording, analyzing or reporting correct information to our membership or Board of Directors. Since using Parature, we have flourished."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues …

"The bottom line benefit is, Parature has allowed the school to grow in multiple areas without adding a lot of support overhead."

"Parature changed the way we interact with our customers and internally within our teams (R&D, PM, etc). As a one-stop-shop for all Agent and Customer needs, Parature provides a 360-degree overview of all the support organization’s needs. It allows for a single unified database to work with customers, understand their …

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Parature has helped us improve efficiencies."

"Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."