“Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days.”

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"Because of Parature, we are now better able to manage and track our customers’ feedback about our software, and get that right to our product development team, which ultimately results in a better solution for our customers."

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"Prior to Parature, we were spending about 75% of our time on customer support, and 25% of our time managing the actual process. Now, because of Parature we can spend 100% of our time on customer support."

"Even as our customer base has increased, we have not had to add staff . Average resolution times decreased by 80 percent."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased …

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"Parature changed the way we interact with our customers and internally within our teams (R&D, PM, etc). As a one-stop-shop for all Agent and Customer needs, Parature provides a 360-degree overview of all the support organization’s needs. It allows for a single unified database to work with customers, understand their …

"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help …

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."