33 Parature Testimonials

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my stang budget low."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

"We want support to be as prompt as possible. If subscribers have a good experience, then they’ll continue playing with us. Out of more than five million subscribers, the number contacting support is well under one percent."

"The Parature solution is so powerful and customizable. Depending on how creative you are, what solutions and rules you want to add and implement, a company can extend the Parature suite of services throughout their entire company if they wanted to."

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."

"We had other inferior software programs that were not customizable. We had no way of tracking, recording, analyzing or reporting correct information to our membership or Board of Directors. Since using Parature, we have flourished."

"Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect to their account."

“With the tools that Parature has been able to provide, we’ve been able to create deeper, more personal relationships with our players and dramatically improve customer satisfaction.”

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"The ease of use of the product, the fact that it is Web-based, and the ability to customize Parature to meet our needs, are some of the most attractive features of Parature. More importantly, the responsiveness of the people at Parature has been wonderful. They are always there to help us help our users."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

"Parature changed the way we interact with our customers and internally within our teams (R&D, PM, etc). As a one-stop-shop for all Agent and Customer needs, Parature provides a 360-degree overview of all the support organization’s needs. It allows for a single unified database to work with customers, understand their needs and address their technical issues, in addition to other self service tools."

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

"The system made life a lot easier for our reps, and in turn this makes the customer interaction better, and response times are also better. The functionality also allowed us to better serve our customers through self service, which has had a huge impact, as our install base has increased without the same increase in reps."