"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

"Parature’s Facebook integration made it easy for customers to submit tickets in regards to our Facebook game – since they’re already playing on the platform, the CS experience is already seamless, as they don’t need to visit an external portal and simply need to allow the Parature app to connect …

"We have lot of activity on our Facebook page. We want support to be wherever customers are so it’s convenient for them to connect with us."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."

“As a cutting edge financial services technology provider, we focus on top-class support for our brokers. We give talented, technically-minded representatives the knowledge they need to answer almost any question.”

"Parature allowed us to properly grow our business by providing a more organized support system."

"With Parature, EPA has achieved a cleaner, more intuitive, and overall user friendly experience for its visitors."

“We’ve been enabled to provide our customers a better service, while saving more than 160,000 USD every month.”

"Our working processes and productivity have improved dramatically due to the optimization available within the system. Routing and TSAs aid the team to produce high quality and accurate work, which in turn, reduces the wait for our customers."

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

"Our biggest improvement was with the self-service offerings. We also found Parature to be much easier to work with from a technical setup perspective and we found the Parature employees to be much easier to work with."

"Simply put, Parature is 50% of my work force. With Parature, I am able to utilize fewer CSRs, keeping my sta ng budget low."

"The bottom line benefit is, Parature has allowed the school to grow in multiple areas without adding a lot of support overhead."

"Web self-service with Parature allowed us to keep support sta levels the same. We’ve grown our client base by 350% without adding headcount, which reduces our cost of providing service."