33 Parature Testimonials

"Before, we had to dig through paper files or email. Now, we just don’t have to. Preparing for audits went from weeks before to now days."

“Parature’s customizable platform allows us to scale our customer-facing portal as necessary, and gives our employees the chance to provide the best service to every customer, from small businesses to large enterprises.”

"Parature has helped us improve efficiencies."

"Parature has a much better workflow from intake through resolution and publishing to KB. Solutions are actually useful to other technicians, and end-users are more likely to find their own answers."

“The insights we gained about our customer base were critical in the early stages of our company's growth, and they remain vital today as we compete on a more global scale. The deployment quickly paid for itself. Today, more than 50 of our employees regularly use Parature, and it continues to deliver very significant value to our business today."

"We want support to be as prompt as possible. If subscribers have a good experience, then they’ll continue playing with us. Out of more than five million subscribers, the number contacting support is well under one percent."

"Within a year of launching Parature, we reduced administrative time by 25 percent for our account specialists. They’re not cutting and pasting, so they’re able to handle more tickets. That translated to a 25 percent drop in the number of open tickets."

"The impact Parature has made in helping Ask provide timely, personal customer engagement is pretty remarkable. Parature has helped us to bridge the gap between a desire to deliver optimal customer support, and the ability to actually scale the best experience possible across millions of people."

"Previously, any question-and-answer exchanges went into a black hole, but now everything we do is ticketed and reviewed, so we can actually see if there are any trends or issues underlying the problems that come in."