"We were experiencing connectivity issues with our onsite applications, which affected our customer experience. By moving to Oracle Cloud Infrastructure, we shortened the procurement cycle and quickly got our ebook store, elearning platform, and kamusi apps in the market, enjoying on-demand scalability and greater agility."

"In the past, we did not monitor the number times a customer contacted us across different channels. With Oracle Service Cloud, we can now track—in real time—all user inquiries about their internet service while optimizing response time across channels, increasing customer satisfaction and reducing attrition rate."