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"Oracle Service Cloud was the only suite of products that could provide a multichannel solution out of the box; other vendors’ solutions would have required multiple content repositories for NAB’s various business areas. It also has so many other unique features, like analytics, as well as high scalability at low …
"Oracle Service Cloud solutions meet our needs for a service-oriented, cloud-based platform that requires no complex physical infrastructure. With our new, centralized approach, we resolve 21,000 cases a month and do so 75% faster than our initial estimates."
Salesforce is powering innovation in sales, service, marketing, community, analytics, apps, and more. Salesforce also put aside 1% of their equity, 1% of their employee's time, and 1% of their product, and formed the Salesforce Foundation. These two key decisions …
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