"The point of the Beacon Program in general, and specifically this telemonitoring pilot, is to improve outcomes. If we can reduce the number of emergency department visits and hospitalizations by 5%, this will be a success both from a patient health and a cost of care perspective."

"I’ve worked with a lot of different vendors. Optum is one of the outstanding companies on every aspect when you need something."

“The Enterprise CAC platform has allowed us to both increase productivity and support more efficient billing. We’ve eliminated a lot of rework and unnecessary touches, so we are now getting better, more accurate bills out the door faster. The system has paid for itself pretty quickly.”

“The anxiety goes down. They feel better about what they can accomplish. They can be successful because they have the time they need to train.”

“By partnering with Catholic Health Home Care Services and Kaleida’s Visiting Nurses Association to structure this pilot program, we designed a telemonitoring service that has a minimal impact for the treating physicians and a maximum impact for the community.”

“The Population Analytics data enables targeted outreach to patients who will benefit from proactive management, based on their clinical findings, not billing codes. At the same time it enables useful feedback to busy PCPs, in the effective management of our patient populations.”

“Optum’s Population Analytics unlocked the power of the data that lives in our EHR. It enables us to compare performance across our locations and benchmark our performance against other respected practices across the country using clinical data as opposed to the norm from claims data or even enhanced claims data. …

“To our great shock, we actually need fewer inpatient coders than we did when we were coding in ICD-9, despite the fact that inpatient volume has increased.”

“Even though we’re past CAC golive by a couple of years now, that ongoing support structure provides expertise that helps us continue to improve processes and also gives us a mechanism to quickly resolve issues as they come up.”

“We had developed best-in-class tools prior to our Optum affiliation, but Optum has taken us to a whole new level.”

“The question we asked ourselves about ACOs was, ‘If not us, who?’ We really felt like the capabilities we had been honing over the last 20 years put us in a good position in this arena.”

“We chose to start with prevalent chronic diseases of hypertension and diabetes, deliberately taking the information to the physicians and working with them one-onone if necessary to help them understand what the data showed. This has fostered trust in both the data and the process. We believe that revealing variation …

“This is not a vendor-client relationship. This is truly a partnership between Truman and Optum360.”

“We have been able to reduce backlog, which really drives our cash flow. The average increase in cash coming in is roughly $3 million per month.”

“We needed an intuitive dashboard and comprehensive reporting to monitor each of the Star measures.”