48 Optum360 Testimonials

"One of the ways that we’ve been able to have such success in our clinical research program is utilizing the Optum One platform. It improves patient engagement and satisfaction. It reduces the cost of care. It’s demonstrated to improve outcomes."

“Every few months we are coming up with a new way to use Optum One.”

“Optum Audit Management was the best of any of the auditing solutions we looked at. It offers the most complete feature set, is the easiest to use, and integrates with MedicareRT Claims System.”

“By partnering with Catholic Health Home Care Services and Kaleida’s Visiting Nurses Association to structure this pilot program, we designed a telemonitoring service that has a minimal impact for the treating physicians and a maximum impact for the community.”

“We got such great results because it was one of our pharmacists calling, who they had either spoken with previously, or who they recognized as calling from Premier. Because they identified with that provider and had direct access to that provider, there was an automatic level of trust.”

“The research is clear: when there are comorbid mental health conditions — such as depression — with medical conditions, compliance with treatment isn’t as good. You need to build mental health into wellness. It will alter the success of your programs.”

“During the transition, Optum was a leader in helping turn things around and moving the revenue cycle forward.”

"They help us to resolve any issues that arise, and we know that they are invested in our success."

“Optum has been an excellent partner for us. They listen to what we have to say, offer any help we need, and are willing to put enhancements into effect based on our suggestions. Optum’s help and the capabilities of Audit Management make for a very powerful combination.”

"Optum has the best clinical programs in the industry. They are light years ahead of other providers that can provide this type of service."

“We focus on the patients’ pain points. It’s up to the patient to determine what’s important. We always start with a goal-setting visit and try to understand what has worked or not worked in the past. At our clinic, we focus on lifestyle changes. Sometimes, the patient’s goal might not be a scale change, but instead just increasing a patient’s self-awareness.”

“It is critical to keep track of who the patients are and where they are at with their health. We’ve started analyzing at a basic level, looking at utilization trends — both through emergency room use and hospital admissions.”

“We chose to start with prevalent chronic diseases of hypertension and diabetes, deliberately taking the information to the physicians and working with them one-onone if necessary to help them understand what the data showed. This has fostered trust in both the data and the process. We believe that revealing variation will lead to improvement, but we need to do this in a supportive way.”

“To our great shock, we actually need fewer inpatient coders than we did when we were coding in ICD-9, despite the fact that inpatient volume has increased.”

“Even though we’re past CAC golive by a couple of years now, that ongoing support structure provides expertise that helps us continue to improve processes and also gives us a mechanism to quickly resolve issues as they come up.”