“The question we asked ourselves about ACOs was, ‘If not us, who?’ We really felt like the capabilities we had been honing over the last 20 years put us in a good position in this arena.”

"I’ve worked with a lot of different vendors. Optum is one of the outstanding companies on every aspect when you need something."

"Our workflow is more cohesive. The Optum platform makes it possible for us to work more closely with the CDI team, emergency department and our physicians."

"They help us to resolve any issues that arise, and we know that they are invested in our success."

"We’re currently seeing nearly $3.5 million in annual benefit1 due to administrative savings and additional reimbursement."

“Although we had implemented fitness challenges before on a smaller scale, we needed a solution that we could deploy to more than 75,000 employees across our various locations and business segments. The ShapeUp social wellness platform was a turnkey solution that enabled us to quickly roll out a fitness challenge …

“We needed an intuitive dashboard and comprehensive reporting to monitor each of the Star measures.”

"It was obvious we needed to continue using Claims Manager to maintain our high, clean claim submission rates and to ensure we receive complete, accurate payment for our services."

“We focus on the patients’ pain points. It’s up to the patient to determine what’s important. We always start with a goal-setting visit and try to understand what has worked or not worked in the past. At our clinic, we focus on lifestyle changes. Sometimes, the patient’s goal might not …

“It is critical to keep track of who the patients are and where they are at with their health. We’ve started analyzing at a basic level, looking at utilization trends — both through emergency room use and hospital admissions.”

“Optum definitely has the data and the technology to help us clinically and financially model our risk; that’s something that can make us more sophisticated. We can be at the forefront of changing the delivery of health care.”

“I have always believed the key to our success in managing risk successfully is by creating a culture of providercentric coordinated care.”

“This is not a vendor-client relationship. This is truly a partnership between Truman and Optum360.”

“We have been able to reduce backlog, which really drives our cash flow. The average increase in cash coming in is roughly $3 million per month.”

“Quality improvement is in our DNA, but data-informed approaches need to infuse all levels of the health system. Trusted data is the lifeblood of this change. A culture of analytics does not just happen. It gets nurtured and built one breakthrough at a time.”