"They want to see the data and know it’s trustworthy. With the speed-to-pay metrics from RelayAnalytics Pulse, we are able to see and have discussions for how we can improve our processes. By engaging in this process, we don’t get into conflict discussions. We’re already looking forward as a group, …

"[Because of the transparency we have through the portal], I don’t see us as two separate companies; I just see it as we have a department or division that handles all our correspondence, and Change Healthcare makes it happen. We were able to cut our costs from what we had …

“Physicians were happy not to have the patient get inappropriately admitted. The patient’s need was met. The caregiver’s need was met. Improving inpatient utilization is for the good of everyone — ultimately it’s for the good of the community."

"We’re breaking down all of the barriers to payment. When a patient receives a bill, any obstacle that leads them to not pay the bill must be overcome."

"I wanted to help lower the abandonment rate. I also wanted to make sure our customer service reps were on the phone with people who really needed help."

"All of our income above expenses is used to improve the health of the community, and we need to appropriately identify charity since we are not-for-profit."

"RelayAssurance Practice has enabled us to catch errors and issues on the front end of the claims process, which has boosted productivity by greatly reducing staff time spent on backend troubleshooting and re-dos."

"Enabling them to catch errors upfront can mean the difference between a quick fix and an exhaustive effort that zaps productivity."

"Based on other software I’ve used, this is more user-friendly and flexible, who works in the professional billing office of Metro Health. It can place specific rules around a claim, instead of just getting a claim from point A to point B.”

"It’s flexible enough to be able to make some of the modifications yourself. It has good reporting capabilities for what we need.”

"But the integration is very straightforward and low maintenance. Any code edits or updates are done behind the scenes by RelayHealth to help keep the system running at peak efficiency."

"What sold me was the work list capability - by using work lists, we can perform some transactions 10 to 20 times faster than we could previously.”

"Those meetings are not always pleasant, but they do help find holes in claims processes. We now can pull great data to go back to payers and explain what’s going on. When a payer raises an issue, we can quickly check our records. “One payer asked us to verify how …

"If someone calls in looking for a doctor and gets a referral, for example, and nine months later they’re back in to deliver a baby, we’re able to match our call records with the hospital’s financial records and reconcile the revenue. Without RelayCare Revenue Tracker, it would be a totally …

"If a patient called in for an estimate, anything beyond the top 10 services, like an MRI or CT, went to the charge audit unit. We couldn’t estimate surgical procedures, like knee replacements, without extensive research because we didn’t have the technology. We had one nurse per day dedicated to …