“We wanted to attract new patients who weren’t aware of how this type of insurance could help them stay healthy and well. Our goal was to become part of the fabric of the community, helping everyone improve and maintain their health.”

"Change Healthcare has enabled PatientPal to provide our customers with the information they need in order to determine insurance eligibility and benefits in real time. Not only do they provide the best APIs in the industry, but they also provide an unparalleled level of support, and are always there to …

“We’ve participated in previous paper surveys, but they haven’t been user friendly for the patient. Change Healthcare provided a fully turn-key process that is very easy to administer.”

"We’re breaking down all of the barriers to payment. When a patient receives a bill, any obstacle that leads them to not pay the bill must be overcome."

"I wanted to help lower the abandonment rate. I also wanted to make sure our customer service reps were on the phone with people who really needed help."

"All of our income above expenses is used to improve the health of the community, and we need to appropriately identify charity since we are not-for-profit."

"RelayAssurance Practice has enabled us to catch errors and issues on the front end of the claims process, which has boosted productivity by greatly reducing staff time spent on backend troubleshooting and re-dos."

"Enabling them to catch errors upfront can mean the difference between a quick fix and an exhaustive effort that zaps productivity."

"Based on other software I’ve used, this is more user-friendly and flexible, who works in the professional billing office of Metro Health. It can place specific rules around a claim, instead of just getting a claim from point A to point B.”

"It’s flexible enough to be able to make some of the modifications yourself. It has good reporting capabilities for what we need.”

"But the integration is very straightforward and low maintenance. Any code edits or updates are done behind the scenes by RelayHealth to help keep the system running at peak efficiency."

"What sold me was the work list capability - by using work lists, we can perform some transactions 10 to 20 times faster than we could previously.”

"Those meetings are not always pleasant, but they do help find holes in claims processes. We now can pull great data to go back to payers and explain what’s going on. When a payer raises an issue, we can quickly check our records. “One payer asked us to verify how …

"If someone calls in looking for a doctor and gets a referral, for example, and nine months later they’re back in to deliver a baby, we’re able to match our call records with the hospital’s financial records and reconcile the revenue. Without RelayCare Revenue Tracker, it would be a totally …

"If a patient called in for an estimate, anything beyond the top 10 services, like an MRI or CT, went to the charge audit unit. We couldn’t estimate surgical procedures, like knee replacements, without extensive research because we didn’t have the technology. We had one nurse per day dedicated to …