"Support has always been a 5 out of 5. We always get quick responses to our issues."

"This software is so much more than what we had before. There are more reports available, processing of payroll is much easier, less work. The task of accumulating all of the information for the install was stressful, but the pay off was well worth it!"

"The customer support team is cooperative, attentive, and can speak on my level. They can be creative in developing solutions to issues whether major or minor. I have and will continue to recommend OSI to any person that will listen."

"This software was chosen because I can control the input and processing of my payrolls. There is no waiting for reports or tax filings. I wanted a product that was in-house rather than on the internet."

"Great HR and Payroll software; It gets the job done!"

"Prompt service and terrific software support personnel."

"I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up affecting our quarterly reports a couple months later. I don't even …

"Customer Service is top notch. They are always there to help. I don't know where I would be in the learning curve if it hadn't been for my representative's willingness to always help out when needed."

"I want to thank each of you for your assistance with our W-2 processing. I was able to balance to the penny for all employees."

"Overall Experience has been good. No Special Problems or Issues."

"I have found this product easy to use and understand. The support staff is always friendly and very helpful. I have never had an issue that they have not been able to explain or resolve. Very happy with the product and the service."

"The product is very user friendly and the support staff is very responsive if a problem is ever encountered."

"Have used this software for over 18 years and have always felt their customer service support is excellent. I changed the platform to their Windows series in 2010 and love how user friendly it is."

"From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it."

"Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive."