"Questions are answered promptly and the step by step instructions that include print screens to view as I am performing each step. Reports are easy to obtain and I like that they can be produced in various formats (PDF, Excel, etc.)."
"The only thing better than the Optimum Solutions payroll program is the people that support the product."
"I would like to compliment our support representative and let others at Optimum know how good of job that she does with Customer Support. She remembers situations that we have called in on for support that will end up affecting our quarterly reports a couple months later. I don't even remember them but she does. We appreciate the good job she does."
"We have been using Optimum Solution's payroll software for about 10 years. We have been very satisfied with their product. The software is very reliable and their customer service is excellent."
"Once again, I think Optimum support for payroll and time attendance is terrific. I have no complaints at all. In fact, I daresay that, out of all the software that Fair-Rite products has that deals with support, Optimum has one of the best if not the best support."
"From my experience the support is a 5! I can always rely on getting the highest of quality help when we have asked for it."
"Large variety of reports. Great Year-end and Quarterly Tax Filing. Detailed user manuals and customer support. Quick answers to problems. Great value for the system you receive."
"Prompt service and terrific software support personnel."
"Great support during and after implementation, single database, easy to use, built for future growth, they listen to customer suggestions."
"Software is pretty easy to use. Customer service helps with any problems."
"Optimum Solutions works very diligently with its customers to make certain requirements are met."
"The product is better than any that we have used previously. The staff is wonderful."
"It has been an improvement from our previous payroll system. There have been time savings for processing things such as T4′s."
"I am not computer literate but this is a fairly easy program to follow."
"Easy to learn and use. Lots of options to choose from for reporting purposes. ACA Reporting feature is top notch."