"Customer Feedback helps our customer service respond to issues with deliveries. It also helps us improve QA of drivers and deliveries, so we can ensure that our service is up to our standards we set."
“OptimoRoute minimizes the amount of manual data entry. It gives us a completely automated waste removal loop.”
“There’s a lot of knowledge that the driver needs – such as directions for where to go for each delivery. When we match drivers to the same customers, drivers don’t waste time looking for where to park, where to leave crates OptimoRoute keeps us on time.”
“Bottom line – you start using it on Monday, and it pays itself off by Wednesday.”
“What OptimoRoute does is gives us a method of informing our customers. Previously, we would have to pick up the phone and call up our customers one by one. We would call up more than a 100 customers and give them their time, that right there was taking up roughly 2 hours of my day.”
“It has been a great time saver with determining where my drivers are delivering to. All said, it has made this section of our business more efficient.”
“Being a home delivery business, the OptimoRoute software makes weekly delivery scheduling easy and fast. The drivers love it as it is easy for them to use as well.”
“Powerful routing that does everything we need – full weekly planning with the ability to to manage multiple vehicles.”
“I really appreciate the ability to balance or not balance routes by volume or working time.”
“OptimoRoute is really easy to get started on. The interface makes sense and people on our team were able to figure it out and begin using it very quickly. It has really streamlined our processes and allows us to make changes to our busy routes on the fly.”
“I really like all the options for seeing your routes in real time.”
“The mobile phone app is so simple, yet elegant in its design it boggles my mind. No heavy features to get in the way, just simple functionality. GPS tracking in real-time is also quite accurate. The fact I can just push a route to my mobile from the Web service is outstanding.”
“Optimo is a snap! The driver app lets us stay on top of customer service and now clients can track their own delivery! It’s brilliant!”
“I can easily import a set of orders or stops in my case. OptimoRoute allows me to pre-assign the ‘orders’ to drivers and do it quickly. Based on my knowledge of the route, I can also fine-tune the optimized route.”
“We have been impressed by the system’s flexibility with access to a mobile application. It’s exceptionally stable and easy to use for our technicians.”