It was great to have solid quantitative data to tell us what customers wanted from the market, The information provided by the survey allows us to develop the Dun Laoghaire market, and others in the county, to include the types of products our customers want.

The presence of Opinionmeter was a new approach to gauging participant feedback to the various aspects of our conference and I believe that it contributed substantially to the enormous success of this premier primary care event.

When it comes to touchscreen technology, there is no better company in the world than Tyco Electronics Elo TouchSystems.

We had 700 lawyers participate, up from 250 last year. I know that our success was due, in large measure, to the use of the Opinionmeter equipment. Easy to use, (in fact, it’s literally fool-proof), and able to retrieve information instantaneously – that about sums it up. I would recommend Opinionmeter to any group who needs to survey its ‘people’ and then get the results out ASAP.

We love OM and have found the kiosks easy to install, manage, and move. We have used it for very specific surveys specific to departments, providers, or both. We run several surveys on one kiosk, based upon departments in the location. We change it up whenever we want, sometimes with very specific questions, and sometimes we use it for general campus-wide customer service measurements. We have 20, and we have found for us that stand up is the way to go. Wall mounted is limiting, for us, and desktops haven’t been as well received, since the patient may be asked to give feedback even on the staff with whom they are standing. So, we put the kiosks off to the side a bit, but still within seeing vision of staff who can monitor usage. We have placed them throughout our company, at as many as 10 different locations, cities, departments, etc. It has helped create some unity and synergy around certain patient satisfaction initiatives. We have two folks who are the OM experts, and while they devote some time to it, it is an easy product to use, easy to manipulate, and the OM crew has been very very helpful from day one to the present.

The Opinion Meter is one of the best investments PPMH has made to assess patient satisfaction. I continue to be amazed by the system’s functions as well as the support staff at Opinionmeter! Planned Parenthood Mohawk Hudson is dedicated to quality patient care. This system ensures we have a reliable tool for service evaluation.

Opinionmeters are used to measure customer feedback on very local and tactical issues. These are issues which we could not always previously research as the more traditional methods were not cost effective. The beauty of the Opinionmeters is they are fairly economical, easy to use and portable, so they can be moved from station to station.

I have used Opinionmeters very successfully at the largest Kaiser Permanente hospital and another medium size Kaiser Permanente hospital in Los Angeles for over 10 years. I use a very old model but I have really crafted the questions and have gotten accurate results for years….very helpful in the healthcare setting! Where the Opinionmeters have been most helpful here is in our 13 labs….turns out there was no way to collect point-of-service data for any of our labs until we figured out that the Opinionmeters were perfect for it. So now, after 13 years, I have a dedicated Opinionmeter in each of our labs….they are checked and monitored by the lab managers each month and the results are reported out to the dept. and their bosses. So even using old first generation Opinionmeters we are still collecting and using good data in 2010!

The foundation has received positive responses about the Opinionmeter from the campus community. They’re pretty popular! In fact, procurement recently called me for information on the Opinionmeter for other departments interested in purchasing their own.

The information we gathered through Opinionmeter’s technology was critical to the outcome of our conference. The polling machines and software worked like a charm – good thing, because there was a lot at stake for many people. We were especially thankful for the personal service provided by the Opinionmeter staff.

The information we’ve received has been very valuable in helping us market our event to exhibitors within our field and to attract sponsors from outside our field. Because of the flexibility in asking questions and the ease in obtaining reports we are gladly recommending the Opinionmeter to other vent organizers and to retailers.

Allocating staff time to conduct surveys has always been a costly solution for us. With Opinionmeter, the device can be left unattended to gather information for as long a period as you wish. Analysing is a snip, either uploading to the SurveyManager or directly inside Excel. Survey Manager is particularly good with instant graphical representation of data on line. I rather like the ‘winning survey’ feature, which we are using to recruit customers who fit the profile for Customer Focus Groups. Opinionmeter has proved a worthwhile addition to our toolbox on measuring customer feedback.

We have found Opinionmeter to be extremely useful in supporting us in our client presentations. The client’s perception of the system has been very positive. Opinionmeter provides us with the precise customer information we need in a short space of time. The fact that we can display this customer feedback in easy to understand graphs – adds real value. The information allows us to use this in best value reports, both to our clients and operations managers, to provide up-to-date information on how the business is performing and to manage customer expectation.

They’re brilliant, it’s amazing how simple life can be made with one piece of software... they save an enormous amount of time... data entry is cut down to almost nothing... and it saves trees!

The Opinionmeter is everything claimed for it: people are not afraid to use it, it rejects bogus answers, it overcomes the ‘rejection’ factor of personal interviews, it costs less per opinion per person and it is reliable.