"We had 700 lawyers participate, up from 250 last year. I know that our success was due, in large measure, to the use of the Opinionmeter equipment. Easy to use, (in fact, it’s literally fool-proof), and able to retrieve information instantaneously – that about sums it up. I would recommend …

"We began using the machines at Camp Lejeune in 1997 and, in some facilities, have collected as many as seven independent sets of data. In several cases we’ve been able to recognize a weakness, make necessary improvements, and monitor a direct increase in satisfaction at a particular facility."