Opiniator’s digital comment card provides a customer feedback and recovery platform for brick and mortar businesses. The digital comment card system captures on-the-spot ratings, comments and feedback from real customers using their own mobile phone – at any time throughout their experience, then tracks the issues until resolution.
"The index shows a wide gap between the sort of customer experience citizens receive from industry and what they’re getting from the government. Overall, the government scored the lowest among all industries in customer experience with an average score of 68. To emphasize, that’s 14 points behind the banking industry. To put it another way, Washington still dominates the bottom of the customer experience index."
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