“Before, I never felt as though I truly belonged and I felt lost. But when I discovered hospitality, that’s when I found a natural love and passion for people, which I’d known was there all along. I felt pulled to elevate the industry. “Using smart tech allows us to focus on what matters most; building a business that intentionally creates beautiful and very human moments. “I had a lot of fear, doubt, and anxiety to overcome, but the ‘entrepreneur drive’ kicked in. It was almost as if I woke up the next day as a completely new person.”
“Often the best part of a hotel is the swimming pool or the restaurant, something that many of the guests won’t even experience. So we’re putting the focus back on what guests actually pay for, the room itself, by making that room as comfortable as possible. The key is finding technologies like Operto that give us the tools to use less staff to make those personalizations possible.”