2063 OpenText Testimonials

"GilbyIM, based on Content Manager, breaks down many of the barriers that stop smaller organizations adopting a records management solution that is genuinely compliant. It’s simple, affordable and secure."

"Content Manager-based GilbyIM comes with a built-in retention schedule which we can amend if required. We have complete control and can restrict user access to just view or just add documents. It is so helpful to have a clear and safe records repository, especially for our local authority audits."

"Content Manager makes life a lot easier. I can concentrate on doing my job."

“Since the split in November 2015, we’ve already archived over 1.3 billion rows, reducing our Tier 0 storage requirements by an additional 15%. This has contributed to reduced resource contention on the database servers, increasing query performance by an additional 43%.”

“Adopting ALM as a centralized, enterprise platform works—and works well.”

“Web Inspect allows us to use guided scans to optimize scanning with minimal user input. It is the most intuitive of any of the scanners I’ve ever used and it provides us with the detailed results we need to drilldown and fully vet new applications before they are deployed in a production environment.”

“At the time when the platform was being chosen, it was impossible to predict the number of data sources, the volume of data, the rate at which information would be received, the tasks to be solved or the approaches to solving them.”

"The fast, smooth, and transparent processes that OpenText has enabled are absolutely critical to retaining our customers’ respect and loyalty."

"In the past, it took as long as 12 weeks to create a new communications template—but with Exstream, we’ve cut that down to just two weeks."

“We also had to manually manage core IT processes that eDoclink could not support, such as contract management, asset management, and request management. We were doing this through Word and Excel shared documents, and it was very difficult to track interventions and maintain accurate records. This resulted in inefficiencies and a lack of central visibility. We were also aware that aligning our service management with ITIL would really help us to improve operational efficiency and transparency.”

“We introduced our client to OpenText and its OpenText Service Management (SMAX) solution. This is designed to improve productivity with ITIL best-practice templates, advanced reporting capabilities, and easy-to-maintain AI-powered process automation. It empowers users to make requests, get answers, and resolve issues in an intuitive service portal.”

“As we deployed more apps into the cloud, we looked to give our developers quick and easy ways to bulletproof the performance of our cloud applications. To help ensure high customer satisfaction, we want to ensure a fast and consistent user experience even under high load.”

“Continuous integration and continuous development [CI/CD] is a key part of our software development process. To further improve software quality, speed, and security, we looked for a complete, easy-to-use performance testing solution that would help to bring quality-related topics to the fore.”

"One of the most critical challenges I am addressing is achieving quality at scale. Our solutions must remain highly reliable and performant, even when handling vast data volumes. Regardless of complexity, they should continue to empower our customers to make optimal business decisions with confidence."

“Over time, we had built a complex web of application integrations, and we had gradually acquired seven different content-management solutions—some of which were out-of-support. While functional, without a unified platform for records, compliance, capture, and workflow, our administration effort and operating expenses were rising.”