18 OpenHotel Testimonials

"We have been using the myriad of services you offer for over six years. During that time we have had the need to interact with all departments: marketing, graphics, accounting and SEO services. We have always had the best care! The staff is so friendly that we know them by their first names and they know ours. They are quick to respond to problems and patient while listening to our concerns. We have succeeded online with reservations and a great web presence with their expertise. We would not know what to do without them. Thank you to all and God bless."

"Just so you know how your people are doing. I took your advice and put in a support ticket this morning expecting to hear back by the end of the day. I received a reply back in 20 minutes which addressed all my requests and answered all my questions. OUTSTANDING Customer Service, I am loving OpenHotel!"

"I want to let you know how pleased we are with the response from Tech Support. Have had a couple of issues and most have already been resolved."

"OpenHotel is a great product that I would recommend to any hotel. It is very easy to use and self explanatory. You find all the features you need for a booking engine. I have my training on it and even if I have extra questions I get the support I need. It is important to have that personal touch and the support team is always available and able to help. I really thank them for their outstanding service and wish to work with them for years to come. Keep it up!"

"Pros: Easy to learn, easy to use program. When we need help there is always someone friendly on the other end of the phone. They care about your business. As a customer you're a person to them not just a fee they collect. Email marketing was a huge plus for us. PMS & online reservation system as one has saved us much hassle. Cons: Our staff was a little hesitant about making the switch from hard copies and spreadsheets on our desktops to a system that is 100% online. That was then. Now our staff wouldn't dream of going back to 'the old way' Overall: Highly recommend OpenHotel. It truly is refreshing to have a vendor that constantly improves their product and responds (quickly I might add) to customer suggestions. Too many vendors have a 'take it or leave it' approach to customer service. They should learn from OpenHotel."

"We have been a client of Open Hotel for about 3 years. We have found their online internet booking software to be 100% reliable, with absolutely no issues regarding room availability or rates. Open Hotel is extremely easy to learn and use with great proficiency. The staff at Open Hotel is exceptionally customer-service oriented and always responds to requests for assistance in a timely, friendly, manner ensuring that our needs are met completely."

"Truly Val, you and your team have been wonderful, and so very helpful! I really appreciate you moving us to the new platform, and being so kind, helpful & professional! I will be sure to recommend your services in my future endeavors! OpenHotel has the best customer service - hands down - that I've ever experienced in business. Thank you again."

"Normally I try not to email you with piddly stuff since I know you get hundreds of emails in a day, but this new feature is AWESOME. There so many times when I wished I had this feature in other pms systems. What a fantastic addition. OpenHotel is always updating and improving."

"I had a sales person call to offer me a different system for my hotel, I ended up telling them all about OpenHotel and sold them on the product. That's how much I love using this system. There really isn't an easier to use reservation system out there."

"I called for assistance since I still had a question or two, person who answered the phone was FANTASTIC! all done. I am happy to refer your business."

"I have worked with the owners of OpenHotel, Michelle and Jeff, since the mid 90's. From hotel web site design and hosting to email services SEO and GDS. They have done work at 5 hotels and our local hotel motel association that I have either managed, provided consulting services or served on the board of directors. In addition they have done multiple web sites for our Convention and Visitors bureau. You will never deal with a more professional or honest group of people providing these kind of services to the hospitality industry. They stay current with providing new technology to our hotels. Cost is a big reason we use Open Hotel. Why would we pay a commission for reservations made on our own hotel website? One point maintenance and management integration with the GDS is wonderful. To do work on your hotels booking engine and have it set the same rates on the GDS is a big time saver. Less chance of errors in doing it in one system. Over the years switched hotels off of unirez. They charged resv fee and commissions. Commissions kill you on long stays. Switching your gds to open hotel should be a profitable change. Open Hotel will do her best to make it painless and guide you through the process."

"Since 2:30 today when you put the Crazy Manager's Special on my web site there have been 2 reservations for this month!! You are FANTASTIC! AMAZING! Thank you so much!"

"OpenHotel has been a great addition to our hotel. We used a somewhat outdated PMS prior to OpenHotel and cannot fathom switching to any other system. Everyone from our sales contact, Judy, to the support team has been fantastic. There are a few improvements I would like to see, however they are insignificant in the grand scheme of things. Currently we are in the process of adding their direct connect capabilities which I feel will not only greatly improve our online presence with last room availability, but also free up time for myself to attend to other duties. I would highly recommend OpenHotel and look forward to working with them for years to come!"

"This has got to be the easiest system I have ever used."

"We have been very happy since implementing OpenHotel over a year ago. It has great functionality, integrates easily with the booking engines we use and puts information we had to dig for before right at our fingertips. The training was very good, and the customer service is outstanding. They are always helpful if we have questions, and I am impressed by the features they continue to add. I am happy to highly recommend both the product and the company."