“When systems are too complex and hard to use, people avoid them and revert back to paper. So, you might as well not have them at all.”

“OpenGov has absolutely made us more proactive in looking at data and attacking the data, instead of saying, ‘It’s too big."

“The value of all land use departments seeing the same permit application and associated materials has been immense. Departments are able to collaborate on the information submitted and provide timely and accurate information to the applicant. Overall OpenGov has provided an efficient, transparent, and customer friendly environment.”

“OpenGov allows us to provide that good change not only for your internal employees but for your residents and internal employees that are looking for the Amazon experience.”

“This is a revolutionary dive into the world of letting people fill out [applications] online themselves and pay online – and we never have to see them at the front desk.”

“What will really drive your customer satisfaction is what you want to track. And you want them to have meaning to the general public. And those are the things we tend to put on the outside and viewable for our citizens.”

“The [OpenGov] system is really easy to roll out. The other piece of that gradual rollout was the willingness to say ‘it may not be 100% perfect the day that we go live, but it’s so easy to change. We’re not going to need a programmer. We can do these …

“I think the speed at which OpenGov was able to move and provide us with full resources and knowledge (albeit a crash course) was amazing, and it directly led to us being able to get back to normal quicker than any other alternatives. Now we are showing others how to …

“We decided we had a system that had an electronic bid [option]. Once we started looking at it, it was good. It was an easy process to use, but our implementation was still six months down the road, and unfortunately, Covid hit.”

“We knew and we understood something that we couldn’t have the flood of people trying to come to the City in the middle of the pandemic. We knew we couldn’t have that happen again."

“[We wanted] anybody who works with the City of Gary to see what the process is and how simple it is to do business with the City of Gary."

“I wanted an all-in-one solution. You should start at the top with your strategic plan, where the city council sets the goals. Then the budget should adhere to the goals. Then you do your procurement bids and you’re in compliance. It all rolls downhill, and I want it to all …

“I have found it really useful if, in the middle of a meeting, the Council has a question, I can immediately go to a chart, share my screen, or talk through the numbers. When we have those immediate answers, it helps our credibility with the Council."

“Even staff that only use the system once a year never seem to have trouble when they have to get on [OpenGov] again the following year."

“With OpenGov we can capture the number of vendors by category, and share that data easily, which saves our team hours of time on reporting and assures compliance to federal code for reaching out to minority business owners."