254 OpenGov Testimonials

“Making sure that we have a solid process in place for all of our permitting and review processes is crucial, and OpenGov is allowing us to stay on top of that.”

“Whenever I ask my staff if they have any issues with OpenGov, the answer is no. They are really enjoying it, and it’s making our work day a lot easier.”

“What we have been able to do in our community here because of OpenGov and all that it offers is just miles and miles and miles.”

“Now we’re looking at [data] and seeing that as a resource, to not only look at data descriptively but to use it predictively, to use models for the exploitation of patterns in our data, and to make projections going forward. That all goes into eventually streamlining processes and making for a better customer experience.”

“Expectations changed and the old excuse that government is behind is not going to cut it in the future."

"OpenGov gave us that opportunity to really take a fresh look, so it's easier for people to do business with the city."

"North St. Paul is special because the people truly care. They truly care about their neighbors, they truly care about their city and their community.”

“We’re extraordinary because of our forward thinking. We have over $100M in projects going on right now. We haven’t had this much development in the history of our city."

“Having all of that information into one system, and being able to go in and make your message and it be dated and stamped has been a tremendous help.”

"We're always looking to improve the services we provide. How can we do that? One way is through the OpenGov platform, through our bidding process becoming more transparent with our residents."

"We are following our own financial policies. We are keeping our reserves where they need to be. And we are managing in a holistic way, making sure that our City is prepared for the future."

“If you don’t have a budget story, it’s hard to get a board to understand and want to move forward with you. If you have a good budget story, boards can really understand. So, an accounting board the policy makers, will go ‘That makes sense. We can get behind this. We can communicate that to our constituents who call us.'”

“So, this is our 2022 budget theme. 2022 was ‘Begin anew in 2022.’ I think it’s really important to have a theme and to tell the story because that personalizes it. It makes people more invested in the budget.”

“People today have a higher expectation of customer service. They want good communication, they want a quick response, they want a permit, and they want to get it quickly... that led us to OpenGov.”

"This is the largest five-year capital plan the County has ever undertaken."