254 OpenGov Testimonials

“OpenGov works well for both the applicant, making it simple and straightforward, but has a sophisticated back-end to meet strict audit standards. With OpenGov we were able to efficiently process 175 applications in just 14 days.”

“Even staff that only use the system once a year never seem to have trouble when they have to get on [OpenGov] again the following year."

“Our team has grown tremendously and so has our ability to serve our stakeholders, and community and OpenGov has been a large part of that.”

"We're looking at probably just over 2 million dollars in return on investments in the last 10 years of using Cartegraph."

"Over the past 12 years, we've gone through several attempts at a working asset management system internally. We've used various software programs, we've used paper entry with computer data entry later on [this] system has allowed us to all that in one package."

“We contract out building and safety services, traffic engineering services, and order quality services. They’re all partners with us, when reviewing plans or issuing permits. The ability for us all to work together on the same page and in the same system has been really advantageous for everyone involved.”

“The software has provided the ability for residents and architects and contractors to apply for permitting at home or at their offices. The traffic flow has reduced, probably, close to 80 percent. Everything is much more instantaneous using the OpenGov system.”

“I use OpenGov every day. Our Citizen Services apps have made it very easy to navigate with all these other divisions and departments. So, it really makes my job easy.”

"In the past, the actual process of procurement was pretty laborious. [With OpenGov], from when we actually started writing the specs, to the time we went out for bid, it was only four days."

“We're looking forward to future plans for our budgeting. We want to lay out projections for the next 10-20 years with OpenGov we're able to put that model forward.”

“This software platform of OpenGov is exactly what Dallas County needs to bring us into the future.”

“We had a front office staff who transitioned from a receptionist role to more of a financial specialist role. So much of their time was freed up that they had a career progression to move over to finance.”

"We were really looking for something that was easy to use for all employees at all levels. Collecting this data in one place has allowed us to be more aware of what's going on. Employees now know how successful they are at hitting goals."

"When you have over 10,000 pieces of items that you have to manage, it is more cost-effective for you to have one piece of software that everyone understands using this type of software, we're really saving a lot of dollars not only in man hours but we're also saving dollars in the equipment purchasing."

“Now we’re looking at [data] and seeing that as a resource, to not only look at data descriptively but to use it predictively, to use models for the exploitation of patterns in our data, and to make projections going forward. That all goes into eventually streamlining processes and making for a better customer experience.”