254 OpenGov Testimonials

“We view OpenGov as a strategic partner. They’ve taken the time to listen to what we wanted and built a true partnership with us. You don’t see that at other software companies -- especially bigger software companies like SAP where we never would get that interaction. Their responsiveness and collaboration is impressive.”

“We totally need an OpenGov ‘easy button’ because it’s so EASY to use. We are literally in love, if you can love software.”

“We are always on the cutting edge. Our elected populace and dedicated staff are always looking to find new and innovative ways to help our community. For me, it’s not just coming to work to oversee accounting and budgeting needs, it’s coming to work to contribute toward really great initiatives.”

“To make more of our departments successful, we focused on building buy-in and a sense of ownership for the product and proficiency for developing workflows across departments. That was what determined our success."

“We want to operate every day like this is an emergency because, as we’ve learned, any one of these days we will have an emergency and then we have to operate like it’s every day.”

“The value of all land use departments seeing the same permit application and associated materials has been immense. Departments are able to collaborate on the information submitted and provide timely and accurate information to the applicant. Overall OpenGov has provided an efficient, transparent, and customer friendly environment.”

“The health of our residents, property owners and workforce are paramount, and by introducing OpenGov’s modern workflow software, we can enhance our vital Building Department services during the current pandemic, as well as in the future.”

“We always try to find ways to make our team more efficient and to make the permitting process more seamless. OpenGov has made processing permits truly days, if not weeks, quicker.”

“OpenGov helps us bring it all together, it enables us to both: 1) create a better, more collaborative budget, one that deploys resources more efficiently across departments; and 2) demonstrate to the public, Council, and our bond ratings agency the impact of savings and investments for our city.”

“When someone says, ‘oh shoot I need to license my dog and today’s the deadline,’ we want that service to be a Google search away. We want to be a one stop shop for people’s questions and services.”

“My bosses and everybody, we can all share the same information. We’re all able to understand what transpired, at what time, with each project, and it’s very productive.”

“The majority of contractors and applicants began using our public portal before we even announced it. The day we went live people were able to complete applications with no assistance at all.”

“Ultimately the value of [OpenGov Permitting & Licensing] is in the accuracy of recording—the timeliness of being able to identify what information we have or we don’t have. Personally I think this is going to save a whole lot of time when it comes to recording [and] tracking.”

“My experience working with the OpenGov team has been very positive. The support and openness to hear our proposals has always been there, and they deliver on their promises for addressing issues and building additional functionality.”

“When you have a platform this easy, everyone is treated the same way. There are no favorites, no bending the rules for anybody. If you are late to an inspection, it’s time stamped. Everybody follows the same review process because it’s step-by-step in the platform. You can see exactly who is doing what, and how long it is taking.”