“What I appreciate with Onepilot is the availability of their teams and managers. They are always attentive, and they really understand our business. We managed to maintain customer satisfaction at the same level, even though our call volume increased dramatically.”
"The tech DNA of Onepilot, a hyper-growth start-up, means that there is more flexibility and speed of execution in the service compared with more traditional incumbents who could not accept such a rapid increase in the number of agents in such a short space of time."
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