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Sitel Group

Read 15 Sitel Group reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose Sitel Group as their Customer Experience Systems

Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

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  • 15 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 1382 reference ratings
4.8/5.0 (1382)

15Testimonials

  • “With the complexity involved in addressing client demands and changing needs, Sitel Group® leverages design thinking and its domain expertise to design CX solutions for its clients. From process reengineering, …

    ISG

  • “We selected Sitel Group® because they share our vision and understand how to connect experiences with our guests, our partners and the communities we serve.”

    Saqr Fassi Fehri Global Vice President, Guest Engagement, Care and Contact Centers

  • “I can configure 80% of the Sitel® Unified Agent Desktop, innso, in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”

    Thibualt Constans Head of Customer Service
14 more testimonials currently locked

22 Case Studies

  • Strong Cultural Alignment Leads to Outstanding Sales for U.S. Insurer

  • Tribune Publishing Reduces Operating Costs while Boosting Subscriber Retention

    Phil Niccolls Senior Vice President Shared Services

  • Digital Agent Implementation Drives Digital Transformation While Delivering Significant Cost Savings

21 more case studies currently locked

5 Customer Videos

  • Avast Driving CX Strategy from India
    Play Video
    Martin Svoboda Senior Product Manager
  • Accor - Customer Success Story(Fernand Fernandez - Senior Vice President Guest Experience & Engagement)
    Play Video
    Fernand Fernandez Senior Vice President Guest Experience & Engagement
  • Tribune Publishing - Customer Success Story (Phil Niccolls - Senior Vice President Shared Services)
    Play Video
    Phil Niccolls Senior Vice President Shared Services
4 more videos currently locked

Additional Sitel Group Information & Resources

Read Sitel Group Reviews, Testimonials & Customer References from 15 real Sitel Group customers.

Browse Sitel Group Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Sitel Group.

Watch Sitel Group Customer Videos to learn why 5 businesses chose Sitel Group.

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