Read 15 Sitel Group reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose Sitel Group as their undefined

Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

Show more
Customer Rating Review Scorebased on 1057 reference ratings
4.8/5.0 (1057)

15Testimonials

  • “Sitel Group has a strong delivery presence across onshore, nearshore and offshore locations and work at home agent (WAHA) experience through Sitel at Home™ allows it to meet diverse shoring needs of the clients in the post COVID-19 world. To support the hybrid model, it launched MAXhubs to be leveraged for engagement and in-person training and collaboration needs of its workforce. Sitel Group work-at-home security solution has been further developed to incorporate geolocation, facial recognition and remote monitoring of agents.”

    Everest Group
14 more testimonialscurrently locked

22 Case Studies

  • Seamless Transition to Work at Home Environment Delivers on BCP Needs and High Employee Satisfaction

21 more case studiescurrently locked

5 Customer Videos

  • Play Video
    Phil NiccollsSenior Vice President Shared Services
4 more videoscurrently locked

Additional Sitel Group Information & Resources

Read Sitel Group Reviews, Testimonials & Customer References from 15 real Sitel Group customers.

Browse Sitel Group Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Sitel Group.

Watch Sitel Group Customer Videos to learn why 5 businesses chose Sitel Group.

FeaturedCustomers has 1,817,351+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.