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Sitel Group

Read 15 Sitel Group reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose Sitel Group as their Customer Experience Systems

Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

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  • 15 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 1546 reference ratings
4.8/5.0 (1546)

15Testimonials

  • “To me, it is a win-win relationship. By partnering with Sitel Group® I gave up nothing yet gained more.”

    Phil Niccolls Senior Vice President Shared Services

  • “Currently our most important strategic partner, Sitel Group takes care of our consumers in Brazil, Europe and the USA, as well as providing the technology needed for our multi-award winning …

    Ivan Felix Senior Global User Relations Manager

  • “CX Learning mobilized its cross-disciplinary know-how and expertise, including a gifted scriptwriter who pitched scenes in remarkable fashion, a diverse programming schedule, and a deep understanding of this universe. Together, …

    Sandrine Tardif Head of Training and Knowledge Management
14 more testimonials currently locked

22 Case Studies

  • Digital Agent Implementation Drives Digital Transformation While Delivering Significant Cost Savings

  • Tribune Publishing Reduces Operating Costs while Boosting Subscriber Retention

    Phil Niccolls Senior Vice President Shared Services

  • Rapid, Secure Implementation of Sitel at Home™ Ensures Business Resilience and Flexibility

21 more case studies currently locked

5 Customer Videos

  • Avast Continuous Improvement for Better Customer Experience
    Play Video
    Martin Pitor Care Network Manage
  • Tribune Publishing - Customer Success Story (Phil Niccolls - Senior Vice President Shared Services)
    Play Video
    Phil Niccolls Senior Vice President Shared Services
  • Accor - Customer Success Story(Fernand Fernandez - Senior Vice President Guest Experience & Engagement)
    Play Video
    Fernand Fernandez Senior Vice President Guest Experience & Engagement
4 more videos currently locked

Additional Sitel Group Information & Resources

Read Sitel Group Reviews, Testimonials & Customer References from 15 real Sitel Group customers.

Browse Sitel Group Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Sitel Group.

Watch Sitel Group Customer Videos to learn why 5 businesses chose Sitel Group.

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