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Sitel Group

Read 15 Sitel Group reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose Sitel Group as their Customer Experience Systems

Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

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  • 15 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 1352 reference ratings
4.8/5.0 (1352)

15Testimonials

  • “The Sitel Group partnership has proved invaluable in building lasting relationships with our customers for today and tomorrow.”

    Catherine Chesterman Senior Manager – Crc Europe

  • “We recognize that if we want great experiences for our customers, we must partner with a business that, yes, has cost-effective solutions, but at the heart of the business is …

    Graeme Matheson Planning & Performance Lead

  • “As the customer service industry continues its rapid evolution from digital innovation to digital disruption personalization, privacy and security are of critical importance for brands around the world. Sitel Group …

    Michael DeSalles Principal Analyst
14 more testimonials currently locked

22 Case Studies

  • Strategic Focus and Planning Lead to Continuous Outperformance of Client’s Captive Center …

  • Digital Agent Implementation Drives Digital Transformation While Delivering Significant Cost Savings

  • Avast Continuous Improvement for Better Customer Experience

    Martin Pitor Care Network Manage
21 more case studies currently locked

5 Customer Videos

  • Accor - Customer Success Story(Fernand Fernandez - Senior Vice President Guest Experience & Engagement)
    Play Video
    Fernand Fernandez Senior Vice President Guest Experience & Engagement
  • Avast Driving CX Strategy from India
    Play Video
    Martin Svoboda Senior Product Manager
  • Tribune Publishing - Customer Success Story (Phil Niccolls - Senior Vice President Shared Services)
    Play Video
    Phil Niccolls Senior Vice President Shared Services
4 more videos currently locked

Additional Sitel Group Information & Resources

Read Sitel Group Reviews, Testimonials & Customer References from 15 real Sitel Group customers.

Browse Sitel Group Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Sitel Group.

Watch Sitel Group Customer Videos to learn why 5 businesses chose Sitel Group.

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