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Sitel Group

Read 15 Sitel Group reviews and testimonials from customers, explore 22 case studies and customer success stories, and watch 5 customer videos to see why companies chose Sitel Group as their Customer Experience Outsourcing

Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.

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  • 15 Testimonials View
  • 22 Case Studies View
  • 5 Customer Videos View
Customer Rating Review Score based on 1528 reference ratings
4.8/5.0 (1528)

15Testimonials

  • “We work with a lot of solutions and a lot of tools. With Sitel Group®, we have the ability to converge all these tools and channels into one single platform …

    Michel Lopes Manager Operations Lab and Digital Innovation

  • “As the customer service industry continues its rapid evolution from digital innovation to digital disruption personalization, privacy and security are of critical importance for brands around the world. Sitel Group …

    Michael DeSalles Principal Analyst

  • “Currently our most important strategic partner, Sitel Group takes care of our consumers in Brazil, Europe and the USA, as well as providing the technology needed for our multi-award winning …

    Ivan Felix Senior Global User Relations Manager
14 more testimonials currently locked

22 Case Studies

  • Reducing Costs by Retraining Agents for Live Chat

  • Accor Hotels Enhances Employee Engagement to Create Customer Connections

  • Renault Drives Closer to its Customers with Clearer View

21 more case studies currently locked

5 Customer Videos

  • Tribune Publishing - Customer Success Story (Phil Niccolls - Senior Vice President Shared Services)
    Play Video
    Phil Niccolls Senior Vice President Shared Services
  • Avast Securing Business Continuity with the Chennai Team in India
    Play Video
    Martin Pitor Care Network Manage
  • Accor - Customer Success Story(Fernand Fernandez - Senior Vice President Guest Experience & Engagement)
    Play Video
    Fernand Fernandez Senior Vice President Guest Experience & Engagement
4 more videos currently locked

Additional Sitel Group Information & Resources

Read Sitel Group Reviews, Testimonials & Customer References from 15 real Sitel Group customers.

Browse Sitel Group Case Studies, Customer Success Stories, & Customer References from 22 businesses that use Sitel Group.

Watch Sitel Group Customer Videos to learn why 5 businesses chose Sitel Group.

FeaturedCustomers has 2,123,298+ validated customer references including reviews, case studies, success stories, customer stories, testimonials and customer videos that will help you make better software purchasing decisions.