Sitel Group is one of the largest global providers of customer experience (CX) products and solutions, Sitel Group® empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. Inspired by each brands’ unique vision and goals, they as applying their expertise to create innovative solutions that reduce customer effort. With 160,000 people around the globe – working from home or from one of their CX hubs they securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, their solutions deliver a competitive edge across all customer touchpoints. Their award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience.
“Sitel Group has a strong delivery presence across onshore, nearshore and offshore locations and work at home agent (WAHA) experience through Sitel at Home™ allows it to meet diverse shoring needs of the clients in the post COVID-19 world. To support the hybrid model, it launched MAXhubs to be leveraged for engagement and in-person training and collaboration needs of its workforce. Sitel Group work-at-home security solution has been further developed to incorporate geolocation, facial recognition and remote monitoring of agents.”
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