Sitel Group Testimonials

“I can configure 80% of the Sitel® Unified Agent Desktop, innso, in-house and only need 20% of it custom developed. It’s an extremely powerful tool.”

“CX Learning mobilized its cross-disciplinary know-how and expertise, including a gifted scriptwriter who pitched scenes in remarkable fashion, a diverse programming schedule, and a deep understanding of this universe. Together, this enabled the creation of a TV channel that perfectly matches initial expectations. The agent engagement rate (97%) backs this up, as well as the agent performance regarding customer relations fundamentals and relational posture, which increased by an average of 12%.”