Sitel Group Testimonials

“Sitel Group has a strong delivery presence across onshore, nearshore and offshore locations and work at home agent (WAHA) experience through Sitel at Home™ allows it to meet diverse shoring needs of the clients in the post COVID-19 world. To support the hybrid model, it launched MAXhubs to be leveraged for engagement and in-person training and collaboration needs of its workforce. Sitel Group work-at-home security solution has been further developed to incorporate geolocation, facial recognition and remote monitoring of agents.”

“CX Learning mobilized its cross-disciplinary know-how and expertise, including a gifted scriptwriter who pitched scenes in remarkable fashion, a diverse programming schedule, and a deep understanding of this universe. Together, this enabled the creation of a TV channel that perfectly matches initial expectations. The agent engagement rate (97%) backs this up, as well as the agent performance regarding customer relations fundamentals and relational posture, which increased by an average of 12%.”