538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The transition was seamless, and we have had zero outages. Our service level has improved, and we see that reflected in reviews and our Trustpilot scores.”

“[In this way] We don’t want to be number one. In fact, we want to be off this list all together."

“Our primary objective was to make sure the minimum amount of cases left the bank, and we have accomplished significant results in that regard."

“This refinement and curation process with additional queries is a work in progress and always evolving, however based on our initial success we have high hopes for generating continued value with Interaction Analytics.”

“CXone has given the Essendon Football Club the platform it needs to deliver on what it wants to deliver for its members. NICE and NEC are truly invested in ensuring the solution lets the club operate how it needs to. CXone ticked all the boxes on the club’s wish list for a new contact center solution, while also delivering additional features the club didn’t know it needed until it had them.”

“We believe that empowering the front lines really helped with change management and helped us move as fast as we did.”

“NICE and the Employee Engagement Manager have been an absolute game changer for HGS.”

“NICE Interaction Analytics gives us precise understanding of our calls and operational independence, and with it we avoided customer penalties and the need for mass hiring.”

“We were attracted to the CXone product because it was an all-encompassing solution. Everyone has line-of-sight into our operations on the CXone platform and can share in the planning and analytics, so we all share the benefits."

“Assuming the leadership of a bank like BMG is an extreme responsibility and a pride for my career. I arrive with a lot of determination and a careful and special eye for innovation and technology, which is in synergy with BMG's strategy."

“Interaction Analytics helped BMG understand what the customer was saying and what they should work with agents on. They had to train the agents to perform in a different way, and this behavior change was crucial to their success.”

“With assistance from our VRS business consultants, we’ve learned so many intricate details about how to improve our scheduling, agent bidding, and forecasting, and that’s so important as we continue to grow.”