538 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“We have such an advanced tool that I’ve never had access to before within my 10 years of experience."

“NICE technology, underpinned by personal support, empowers Teleperformance to turn data into quality interactions in diverse languages, bridging cultural gaps and strengthening our commitment to superior customer engagement.”

“Supervising our teams is so much easier now that it’s hard to remember how we even did it before CXone.”

“Perfection may not be truly possible, but with CXone Supervisor we were able to come quite close—increasing employee performance scores to 95%.”

“[Enlighten AI Routing and Sentiment] listen to real-time calls and use natural language processing to do informed and intelligent routing to get calls to a customer care specialist right away that’s most skilled to service their need a capability that’s helped to improve our Net Promoter Score.”

“Our supervisors are doing a million things at once. They’re stretched thin. But they’re excited by CXone Supervisor, and its ability to give them more reach and more opportunities to connect.”

“NICE CXone has elevated our student experience with seamless omnichannel connectivity, propelling our domestic student growth since implementation in 2022. This platform ensures a future of expansion, empowering us to deliver unparalleled support to our students on a mass scale.”

“The joy of working with Playvox is that they get the Afterpay Way. Our business is continually changing, and we need a partner that gets that and adapts with us.”

“Our VRS partnership has been phenomenal. They never hesitate to support my big ideas and help make them happen. I know we would not be where we are today with EEM without VRS’ support.”

“NICE Interaction Analytics gives us more consistency and better insights from a bigger volume of calls. It’s a windfall of information unlike any I’ve had in my eight years with the company.”

“With our leaders utilizing Supervisor, we have seen a positive trend in our productivity, and our agents are taking more phone calls per hour, no matter the type of call. to keep pushing what’s possible. Being able to view handle time, ACW, HB, etc. helps me make sure I’m able to message those representatives directly when we’re in crunch mode, or listen in to a longer call to see if they need any assistance.”

“As a rapidly growing business, it's vital that we provide our people with the tools to help them work more efficiently and enjoyably. NICE Workforce Management has enabled us to give our people more flexibility and autonomy over their schedules, whilst improving our productivity and forecasting accuracy. It has been crucial to helping us look after our growing customer base.”