“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”
“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”
“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will …
"With NiCE Cognigy Al, we're able to provide our customers with real added value and deliver even better services and products."
"To relieve our service agents during peak times, we rely on intelligent self-service via voice- and chat, based on NiCE Cognigy Al. This ensures our customers can get immediate answers to common questions 24/7."
"By combining Agent Assist, Chat, and Voice AI, we’ve created a seamless, scalable support ecosystem. We’ve improved customer satisfaction, empowered our customer service team with real-time knowledge, and automated around 55% of live chat conversations. Saving millions of euros annually. It’s a true step forward in the way we deliver …
“Our proposition to customers is to offer them the very best technology available, and we are increasing our customer base and becoming more competitive in the BPO market because of NiCE’s technology and reputation.”
“Our main focus is on customers who want to pay their debt, but have run into some issues. NiCE Interaction Analytics helps us identify those customers, and then make the best offer to restructure their debt or secure a promise to pay. These actions give us much better debt recovery …
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