563 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“The ECHO survey system from NICE inContact has transformed the way we look at customer satisfaction, It provides us reliable measurements, facts and figures that let us communicate to Commerce Bank executives and agents about how our customers feel about them.”

“Now, they understand our mission and goals for the future and they’re fully on board.”

"BRS’s journey with NICE CXone Mpower has transformed our contact center operations and truly empowered our team. The ability to manage everything from one platform while delivering consistent, high-quality service across channels is invaluable. This collaboration with NICE supports our commitment to operational excellence and positions us for continued growth in a rapidly evolving market.”

“We really appreciate the filtering options in Supervisor, which let us see only what we need to see – when we need to see it.”

"We are able to stay on top of things with CXone Supervisor. The multilevel filtering options let us focus on what is most important and urgent, while reskilling agents to meet our needs is amazingly easy.”

“With NiCE CXone Mpower, Great Southern Bank has the infrastructure and technology it needs to execute meaningful changes to help customers; it’s that simple.”

“Playvox by NiCE has been integral in driving accountability with our BPOs and is operationally critical to running our agent operations. We would not be able to effectively balance costs and performance in the way we do today, without support from Playvox by NiCE tooling and their team.”

“The biggest reward we’ve gained from Playvox, is that the platform springboards conversation. It’s not a penalty system. It’s a collaboration tool. It allows the advisor to come with their guard down and be a little vulnerable. If they are struggling, they can ask for help. That’s where we see the most value, because you can course correct as needed.”

“And we were doing a lot of guessing when it came to scheduling, which meant there were times we were really understaffed or overstaffed.”