563 NICE Systems Testimonials

“CXone gives us the flexibility we need to expand beyond government clients and land clients in the commercial sector.”

“These issues caused us enormous headaches, because our volume numbers were artificially inflated, and our agents had to deal with the delay each time they answered a call. We had no accurate view to actual traffic or service levels.”

“We wanted to get up and running at a steady state, but we also needed to know what made the most sense for our business. It took time, but it was worth it. We were able to provide real examples to senior leadership and say, ‘In this scenario, we will save $5,000 per week.’ That’s pretty powerful.”

“Many of the issues that are escalated to support are complex because our customers are tech-savvy. We needed to ensure we had coverage without sacrificing support or service."

“Playvox by NiCE helped us a lot to identify our operational opportunities, giving us tools to track our agents shifts and give more accurate feedback. Also, we started to track metrics that we didn’t before, such as adherence and punctuality, furthermore we managed to decrease our leave rate mainly because we started to organize and follow it easily with Playvox by NiCE’s leave management page.”

“We needed a tool that accommodated how we work and could automatically schedule based on all the parameters we put in place. Playvox by NiCE Workforce Management had the flexibility to meet our requirements out-of-the-box.”

“From the start, the NiCE team has shown themselves to be expert professionals, committed to creating the solution we were looking for. From truly listening to our needs, to anticipating future challenges, they have proven to be exceptional strategic partners throughout this process, and we look forward to our continued work with them.”

“We did not deliver best-in-class solutions, and that hindered the customer and colleague experience."

“Having better control of our business is one of the biggest benefits of CXone Mpower. We were able to completely turn around our business by using the features of CXone Mpower to its full extent in a timeline that other companies still need for internal discussion.”

“We’re at the perfect spot now with our omnichannel sessions. Our agents are a lot more intertwined with our company now, and better know how to take care of our customers.”

“NiCE CXone Mpower has completely transformed how we work. We’ve moved from awkward manual systems to a streamlined, digital-first operation that’s built for the future.”

“We called this effort ‘crossing the bridge.’"

“AI is not a replacement for human interaction—it’s the tool that helps us be more efficient and find answers faster. The AI-enabled solutions from NiCE help us build confidence and accuracy in the background, giving agents, supervisors and customers a more streamlined and impactful experience.”

“We have achieved an outstanding level of improvement—beyond what I’ve seen elsewhere. And I think the difference is: We did it the right way. We didn’t piecemeal CXone with other solutions— we chose a single, complete platform and now we’re reaping the rewards. We also listened to the guidance from NiCE Value Realization Services to grow as an organization and advance our business. We’re all playing from the same sheet of music now.”

“There was nothing close to Employee Engagement Manager in our previous solutions, so we were very happy to get our hands on that. EEM was one of the biggest draws of NiCE. We’re saving analyst hours and overtime hours, and that helps my team reallocate resources to make sure we meet service levels.”