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490 NICE Systems Case Studies

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  • Syntech partnered with NiCE to implement CXone Mpower

    Russell AllenCustomer Service Manager

  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry HarrisonResource & Planning Manager

  • AEP Energy - Customer Case Study

    Kevin WeberVice President of Operations

  • Moxie Pest Control Cuts Costs and Boosts Service with AI-Powered NiCE CXone Mpower

    Maximiliano WongDirector of Contact Center Operations

  • Streamlines Diverse Operations while Supporting Customer and Employee Satisfaction

    Thanawat ThaiyooCustomer Services and Supports Director

  • Carving the Path to CX Excellence with CXone Supervisor

    David HarrisonContact Center Analyst

  • Great Southern Bank Transforms Customer Service and Reduces Operational Costs with CXone Mpower

    Annie BrettHead of Customer Contact Centre

  • Angi Drove Over $1M Annually in BPO Cost Savings Through Increased Productivity and Accountability

    Rob LajeunesseDirector of CX Strategy and Operations

  • Sweaty Betty saved 46 hours of team leader time every month

    Amy RooneyCustomer Solutions Manager

  • UCCU’s Service Center Improves SLA and Sets the Stage for a FinTech Transformation with NiCE Workforce Management

    Cami YoungAssistant Vice President
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