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507 NICE Systems Case Studies

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  • Syntech partnered with NiCE to implement CXone Mpower

    Russell Allen Customer Service Manager

  • IAG Loyalty (Avios) agents happier after move to Cloud

    Terry Harrison Resource & Planning Manager

  • HGS Creates a New Chapter of Quality Management from the Ground Up with NICE Quality Central

    Doreen Campbell Head of Quality

  • Moxie Pest Control Cuts Costs and Boosts Service with AI-Powered NiCE CXone Mpower

    Maximiliano Wong Director of Contact Center Operations

  • Streamlines Diverse Operations while Supporting Customer and Employee Satisfaction

    Thanawat Thaiyoo Customer Services and Supports Director

  • Carving the Path to CX Excellence with CXone Supervisor

    David Harrison Contact Center Analyst

  • Great Southern Bank Transforms Customer Service and Reduces Operational Costs with CXone Mpower

    Annie Brett Head of Customer Contact Centre

  • Angi Drove Over $1M Annually in BPO Cost Savings Through Increased Productivity and Accountability

    Rob Lajeunesse Director of CX Strategy and Operations

  • Sweaty Betty saved 46 hours of team leader time every month

    Amy Rooney Customer Solutions Manager

  • UCCU’s Service Center Improves SLA and Sets the Stage for a FinTech Transformation with NiCE Workforce Management

    Cami Young Assistant Vice President

  • Money Management International elevates customer experience with CXone Mpower

    Amy Lins Vice President of Client Success

  • Bosch augments the human workforce with AI

  • CHCP Quality Management Evaluation Summary

    Hang Nguyen Quality Assurance Operations Manager

  • Knowledge AI-Powered Agent Excels in Delivering Customized Experiences, Achieving Over 58% User Growth

    Sarah Haider Digital Manager Conversational AI

  • AI Agent on WhatsApp Peaking at 1.1 million conversations per month

    Jean de Oliveira Aegea
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