430 New Relic Testimonials

"Observability is the table stakes, isn't it? It is non-negotiable in my worldview. We initially began with doing infrastructure and application monitoring in separate silos. And then we started graduating towards the more mature journey in observability where end-to-end signals were more important, and observability not only plays a part in faster mitigation, but also in prevention of some of the known incidents."

"Observability is actually everything for us. Because we put all our effort into getting great content, but none of that actually matters if the product doesn’t work. Without that kind of visibility, we don’t know where the platform pain points are and we can't do big events. New Relic gives us one platform that we can look at and get a complete picture. It’s absolutely crucial."

"New Relic has completely changed the way we look at our platform. The technical benefits on the backend have had a huge impact on our customers on the frontend, and across all other elements of their interaction with the site, such as customer service."

“Milkbasket uses New Relic to gather insights into consumer team performance, which has helped us have strong response times.”

"We were suffering from alert storms and important notifications were getting lost. New Relic helped us reduce our alert volume by 65%, leading to greater efficiency in alert and incident investigation, and greater customer experience."

“New Relic democratised business and operational data to staff inside and outside engineering; enabling SBS to move towards increasingly continuous delivery. It has proven to be a vital tool for helping us to identify and address issues before they impact our audiences and demonstrates the accountability of our DevOps culture."

“We had so much data that was going unmonitored, which meant that there was enormous benefit to be gained from using New Relic. We were able to take the insights it provided to enhance the customer experience and application availability. Today, New Relic is a tool we cannot live without.”

“New Relic has been at the core of helping us monitor our applications, infrastructure, uptime and dependencies in a simple way and with seamless integration into other tools including Slack and PagerDuty. We have been able to consolidate all of our technology tools into one which has enabled us to improve our span of monitoring, reduce MTTD and MTTR significantly and provide a crisper, cleaner view of systems health via dashboards to our leadership.”

“The level of service we provide in Indonesia is only possible because we have New Relic. We have always been impressed with the promptness and speed of responsiveness from the team."

"I used to spend every waking hour investigating noise. Now, if a New Relic alert comes in, I see the issue straight away. All the information is already there on the incident page through the server. Now I spend 10 minutes investigating and can figure out the issue faster."

"As soon as we deployed, we were able to find and prevent six issues for our customers before they ever happened. And that came out of the box just deploying the agents."

“With New Relic, we have the kind of insight into our platforms and performance we never had before—all pulled together in one location.”

"New Relic has helped us change the culture in terms of how we understand performance and test our systems. With New Relic as an integral part of the delivery pipeline for testing changes, it acts as a quality gate to help us capture issues before we ship to production."

"Before New Relic, we didn't really enable engineers to produce data that is well-structured, meaningful, and cost-effective. With New Relic, we have established a default set of metrics, alerts, and dashboards, giving our team the observability experience from the get-go."

“We wouldn’t be able to build something as powerful as Terraform internally. It’s something that has a lot of power that can be used with any platform, including sending the data to multiple places. Terraform was a big part of that smooth transition to New Relic.”