“Before we started using New Relic, in many cases it would take me days to diagnose an issue, whereas now that kind of exercise takes me mere minutes."

“With the New Relic Platform, we get deep metrics across all the interdependent parts of our application. It gives us great synchronization across the company – from the board of directors to our support staff – because we’re all looking at the same data.”

"It raised multiple challenges, mostly related to our lack of ability to understand quality and uptime in general. We had multiple observability tools, and it wasn't really telling us the story of what was happening with our systems at any one time. We were overlogging everything and it was difficult …

“From there, we identified that there’s a pattern to the problem – traffic had increased due to one particular merchant who had just gone live on our platform. We were able to determine that the merchant had launched a very lucrative promotion, but because of a bad integration, they ended …

"Our goal is always to be as proactive with our customers as possible, rather than having to react when they call us with issues. We want to be able to see directly if they’re experiencing slow performance and immediately determine what the issue is so we can resolve it before …

"With end-to-end observability under the hood in New Relic, it’s been simple to instrument our applications as we move them to the cloud. Being able to grab that telemetry data and take action before issues arise or customers notice—that’s been huge."

"We selected New Relic One because it provides a unified observability platform that’s extensible with the programmability provided on the platform."

"New Relic took us from Captain Caveman to the Jetsons in terms of what we could see. We went from a couple of guns to all the devs being able to contribute if we found something. It levelled the playing field in terms of everyone being able to diagnose issues."

"Now that New Relic One is HIPAA-compliant, we can see deeply into our applications and confidently optimize our patient, provider and partner experiences across these solutions without compromising the security of our PHI."

"The mobile edge introduces complexity in application observability that, at first blush, seems insurmountable. However, by working with the Pixie team, we embedded automation and observability into the architectures that customers are using today. And by doing so, we introduced powerful insights out of the box for the developer community."

"There are a couple of metrics like page experience, core web vitals, mobile usability all of these (Google) SEO specifically demands. With New Relic in phase one of our journey, we were able to go from a ‘poor’ category on all of these core metrics to ‘good’ we went from …

"When an issue comes up, we immediately look at New Relic to figure out what is happening. When I talk to stakeholders and senior management it’s like having a solid line of defence. A problem might occur at any point in time so you need to be constantly monitoring your …

"New Relic was very helpful and they were constantly present for any of our questions. We would have weekly or biweekly calls based on our requirements, and they would either help us physically or point us in the right direction (of who could help). So, it was quite smooth sailing …

"Observability is actually everything for us. Because we put all our effort into getting great content, but none of that actually matters if the product doesn’t work. Without that kind of visibility, we don’t know where the platform pain points are and we can't do big events. New Relic gives …

"With New Relic, we’re alerted to any performance degradation well before it leads to downtime. New Relic has helped us to provide a much more proactive incident and preventative response. With New Relic monitoring and alerting and our defined Incident Management Process, we can quickly mobilise the team in less …