426 New Relic Testimonials

“Migrating different geographic zones to AWS would have been a nightmare if we’d had to manually dig through logs and various data sources to figure out how much to charge each country for its AWS usage. With New Relic, it’s been easy because we can display that costing data in a single dashboard. As a result, we were able to accurately allocate usage in each zone—meeting the needs of each region while managing the business on a global scale.”

"Within 15 minutes of using it in production, we had identified the cause of a problem that was affecting customer experience on the platform. After that experience, we expanded New Relic to our entire server footprint.”

"We recommend that our customers use New Relic and we'll install it for them if they ask us to do so. Once New Relic is installed and the customer is comfortable with it, we almost never hear from them. They find it much easier to diagnose their own problems, eliminating them and resolving problems quickly – thanks to New Relic."

"Technology rollouts will tend to fail at one point or another, but the most important thing is how quickly businesses can bounce back from these failures. New Relic allowed us to identify gaps of where we could have done better, and ensured that any issues that occurred were addressed quickly."

"If all the students were going to be in the quiz module, which is quite resource-heavy, we needed to ensure it could handle up to 2,000 simultaneous users for the online exams alone, as well as supporting other concurrent activities. We had to do a lot of load testing of Moodle [learning management system] to see if it could cope."

"With microservices, when one service is going down you need to understand exactly what and where it is impacting. New Relic give us this observability—and without it, this job would be very, very hard to do."

"New Relic is now my No. 1 tool for incident management, both in how it helps manage every service and creates the notification channels to be directed to the actual engineer who owns the service. Fine-tuning alerts minimizes mean time to detect from five to under two minutes, due to those specific alerts from New Relic."

"We are committed to serve our customers with the best SLA of 99%, so we need to be able to detect our issues as soon as possible and to resolve them on the spot. That's why we have invested in New Relic to observe our applications, because it gives us the ability to understand what's going on with our services."

"From identification to fixing (the issue) probably took us about 15 minutes. Without New Relic, we would have lost that customer."

"As we progress on our journey from on-premise to public cloud, New Relic gives us real-time performance testing of the new infrastructure and microservices we’re building to help us grow."

“With New Relic One dashboards, we can provide our clients with insights right away; not just how their application is performing, but where to invest in their infrastructure—sharding their database or adding pods to grow vertically. We can show that information a lot more efficiently with a very low barrier of entry.”

‘‘New Relic solved the problem within two to three minutes. We could immediately see that transactions were getting blocked in the PHP stack to the payment gateway.’’

“We rely heavily on New Relic One to give us a snapshot view of the organization, how it’s running, how the infrastructure is running, when we need to scale, when we’re over-extended, and when we’re paying more than we should.”

“One of the huge successes of this re-platforming—and one of the reasons we’re doubling down on our relationship with New Relic company-wide—is that now we have a big monitor displaying everything that's happening at Morningstar.com. If there’s a blip in performance, we can tell within seconds. Now we can tell immediately when the ground starts to shift.”

“As a public-facing company with a lot of history, we sometimes keep stuff around because people are still using it—even though it’s not a high enough priority to rebuild immediately. So, you end up with a sort of geological stack of languages and applications that you've got to keep alive. AWS Lambda became the glue that pulls all this stuff together.”