“New Relic is very configurable. “We can turn o" personally identifiable information so that we can provide user specific performance metrics in the application without compromising customer data.”

"Many people had visions of our £1.7 billon ad sales revenue being put at risk by technical problems as we moved from the old to the new. There was a real need to build trust. This is where New Relic and its ability to allow us to instrument everything proved …

“Core Web Vitals give us the perception of what the user experience on our sites is. It has a direct impact on our ability to generate revenue for the business. Fast loading times that enable customers to quickly interact with items is instrumental to enhancing the online purchase experience.”

“Using the combination of Engine Yard Cloud and New Relic, we can focus on constantly improving our application, instead of working on platform issues.”

"Any sort of downtime is not acceptable, because our customers are extraordinarily time-pressured—we can’t tolerate an outage at the wrong time. This is why we’ve put much importance on things like rapid diagnosis ability and recovery, and why New Relic is such a vital partner."

"Technology rollouts will tend to fail at one point or another, but the most important thing is how quickly businesses can bounce back from these failures. New Relic allowed us to identify gaps of where we could have done better, and ensured that any issues that occurred were addressed quickly."

"If all the students were going to be in the quiz module, which is quite resource-heavy, we needed to ensure it could handle up to 2,000 simultaneous users for the online exams alone, as well as supporting other concurrent activities. We had to do a lot of load testing of …

"With microservices, when one service is going down you need to understand exactly what and where it is impacting. New Relic give us this observability—and without it, this job would be very, very hard to do."

"New Relic is now my No. 1 tool for incident management, both in how it helps manage every service and creates the notification channels to be directed to the actual engineer who owns the service. Fine-tuning alerts minimizes mean time to detect from five to under two minutes, due to …

"We are committed to serve our customers with the best SLA of 99%, so we need to be able to detect our issues as soon as possible and to resolve them on the spot. That's why we have invested in New Relic to observe our applications, because it gives us …

"From identification to fixing (the issue) probably took us about 15 minutes. Without New Relic, we would have lost that customer."

"As we progress on our journey from on-premise to public cloud, New Relic gives us real-time performance testing of the new infrastructure and microservices we’re building to help us grow."

“With New Relic One dashboards, we can provide our clients with insights right away; not just how their application is performing, but where to invest in their infrastructure—sharding their database or adding pods to grow vertically. We can show that information a lot more efficiently with a very low barrier …

‘‘New Relic solved the problem within two to three minutes. We could immediately see that transactions were getting blocked in the PHP stack to the payment gateway.’’

“We rely heavily on New Relic One to give us a snapshot view of the organization, how it’s running, how the infrastructure is running, when we need to scale, when we’re over-extended, and when we’re paying more than we should.”