392 New Relic Testimonials

“New Relic is a pain-free way to get visibility throughout the entire stack. Whether it’s inefficient queries or JavaScript exceptions, we can use New Relic to curate the list of problems that we need to fix.”

"As we’ve scaled our team to meet the growing needs of the Ancestry business, we’ve implemented many observability tools, some developed in-house, some open source. Rather than continuing to develop specialized tools, we wanted to standardize on one solution without having to worry about how much data we were logging and the associated costs. New Relic One gives us an integrated, cost-effective platform to centralize our approach to observability. Standardizing on the platform has allowed our engineers to stay better informed on what is happening on other teams, breaking down silos and resolving issues faster for higher uptime."

“Quite often, site performance is something that’s hard to discuss in a way that is either eloquent or comprehensible to someone who’s not in the code all day long. But saying we rolled out this release and using New Relic to show a positive step change associated with it has resonated very well with our non-technical staff.”

"Any sort of downtime is not acceptable, because our customers are extraordinarily time-pressured—we can’t tolerate an outage at the wrong time. This is why we’ve put much importance on things like rapid diagnosis ability and recovery, and why New Relic is such a vital partner."

"Technology rollouts will tend to fail at one point or another, but the most important thing is how quickly businesses can bounce back from these failures. New Relic allowed us to identify gaps of where we could have done better, and ensured that any issues that occurred were addressed quickly."

"If all the students were going to be in the quiz module, which is quite resource-heavy, we needed to ensure it could handle up to 2,000 simultaneous users for the online exams alone, as well as supporting other concurrent activities. We had to do a lot of load testing of Moodle [learning management system] to see if it could cope."

"With microservices, when one service is going down you need to understand exactly what and where it is impacting. New Relic give us this observability—and without it, this job would be very, very hard to do."

"New Relic is now my No. 1 tool for incident management, both in how it helps manage every service and creates the notification channels to be directed to the actual engineer who owns the service. Fine-tuning alerts minimizes mean time to detect from five to under two minutes, due to those specific alerts from New Relic."

"We are committed to serve our customers with the best SLA of 99%, so we need to be able to detect our issues as soon as possible and to resolve them on the spot. That's why we have invested in New Relic to observe our applications, because it gives us the ability to understand what's going on with our services."

"From identification to fixing (the issue) probably took us about 15 minutes. Without New Relic, we would have lost that customer."

"As we progress on our journey from on-premise to public cloud, New Relic gives us real-time performance testing of the new infrastructure and microservices we’re building to help us grow."

“With New Relic One dashboards, we can provide our clients with insights right away; not just how their application is performing, but where to invest in their infrastructure—sharding their database or adding pods to grow vertically. We can show that information a lot more efficiently with a very low barrier of entry.”

‘‘New Relic solved the problem within two to three minutes. We could immediately see that transactions were getting blocked in the PHP stack to the payment gateway.’’

“We rely heavily on New Relic One to give us a snapshot view of the organization, how it’s running, how the infrastructure is running, when we need to scale, when we’re over-extended, and when we’re paying more than we should.”

“One of the huge successes of this re-platforming—and one of the reasons we’re doubling down on our relationship with New Relic company-wide—is that now we have a big monitor displaying everything that's happening at Morningstar.com. If there’s a blip in performance, we can tell within seconds. Now we can tell immediately when the ground starts to shift.”