“When call volumes peak, such as when Council Tax reminders are due or there has been a major incident, we can record in-queue message to make callers aware of the reason for the queue. We can record and provide specific information or options, reducing the number of calls that Agents …

“Building in low-code is easily 10–20 times faster than using traditional ‘slow code.’ Within our first year, we saw how transformative it could be. Five years on, I’m still amazed at how seamlessly we collaborate in Liberty Create – our team tackles different parts of a project simultaneously, leveraging our …